How to import data into xDB Cloud


Note: This documentation describes a particular service request available for xDB Cloud service. To get a high-level overview of all available service aspects for xDB Cloud, refer to the xDB Cloud Service Catalog article.

This article describes the overall planning and execution of the data import from an existing xDB setup to an xDB Cloud set. There are two possible scenarios for moving a MongoDB database:

General Workflow

To request an import, you must register a support ticket through the Sitecore Support portal. If you do not have a valid Sitecore certification, you must contact your Sitecore Implementation Partner to register the support ticket for you. If this is not possible, contact your Sitecore representative to access the Sitecore Support portal.

Please use the following process as a general guidance:

  1. A customer contacts Sitecore Support to request an xDB import, stating the type of case as mentioned above. The import date, time-frame, and exact workflow should be negotiated within the support ticket.
  2. The customer provides the following data to Sitecore Support within the request:
  3. Sitecore Support performs the import of xDB Cloud resources to the target xDB set. During this time, the source xDB Cloud set will not be affected, while we recommend that the connection to the target xDB Cloud set is disabled to ensure data consistency.
  4. After the import is finished, Sitecore Support notifies the customer. The customer then needs to perform some post-import steps (the instructions are provided in the support ticket).