xDB Cloud provides customers with a managed database experience in the cloud. The following table presents the scope of the service aspects currently available for Sitecore xDB Cloud. You can initiate xDB Cloud services by contacting the Sitecore Support Portal. For information on how to use the portal, see the How to use Sitecore Support Portal article.
Note: This article provides information about xDB Cloud versions 1.0—2.0. For information about the updated Sitecore Cloud offering, Managed Cloud, see the Sitecore Managed Cloud – Service Catalog article.
| Service | Description | Action | Estimated Resolution Time |
| xDB Cloud Termination | Request termination of your xDB Cloud subscription. | Refer to the process described here. | N/A |
| View Consumption | View the unit consumption vs. quota for a given period. | Use the self-service REST API. | N/A |
| View xDB Sets | View a list of customer's xDB sets. | Use the self-service REST API. | N/A |
| Create xDB Set | Create an xDB set according to your purchased quota (production and nonproduction). | Contact the Sitecore Support Portal. Read more here. |
3 business days |
| Delete xDB Set | Delete or deprovision an xDB set. | Contact the Sitecore Support Portal. | 3 business days |
| Clean Up xDB Set | Request full data clean up of an existing xDB set. | Contact the Sitecore Support Portal. | 7 business days |
| xDB Set Data Export | Obtain an export or backup of collection database data. | Contact the Sitecore Support Portal. | 7 business days |
| xDB Set Data Import | Make a request to import a MongoDB backup into a newly created xDB Cloud set. | Contact the Sitecore Support Portal. Read more in How to import data into xDB Cloud. |
7 business days |
| Upgrade Sitecore Version of xDB Set | Customers can request a minor or major upgrade to the Sitecore XP version of their xDB Cloud Set to ensure the environment versions match. | Contact the Sitecore Support Portal. Read more in How to upgrade xDB Cloud. |
3 business days (excluding History Processing). See more details here |
| Upgrade MongoDB Version of xDB Set | Request an upgrade of the MongoDB server version for a specific xDB Cloud set. | Contact the Sitecore Support Portal. See compatibility details here and here. |
7 business days |
| Migrate xDB Cloud to Managed Cloud xDB | Migrate an existing xDB Cloud set from xDB Cloud 1.0 or 2.0 to Managed Cloud xDB. | Contact the Sitecore Support Portal. Read more here. |
5 business days |
| Change License ID | Migrate an xDB set from one license ID to another. | Contact the Sitecore Support Portal. | 3 business days |
| IP Restrict Access | Restrict access to the xDB set by IP. | Available for production xDB sets by contacting the Sitecore Support Portal (restriction only for MongoDB). | 3 business days |
| Change Technical Contact | Update a technical contact, for example, a name or an email address. | Contact the Sitecore Support Portal. | N/A |
| Enable Indexing for Anonymous Contacts | Configure indexing for anonymous contacts in xDB Cloud | Contact the Sitecore Support Portal. | N/A |
Note: Sitecore Support strives to achieve the provided resolution time estimates for most of the cases, but the final timeline can vary due to technical factors specific to each customer environment. In order to evaluate particular item execution, contact Sitecore Support in advance.
The following services are not available:
| Service | Description |
| Change xDB type | Reconfigure an xDB set from nonproduction to production or vice versa. |
| Purge | Set a purge threshold for collected data, for example, 12 months. |
| Recycle authentication | Initiate a rolling update of database logins and REST service authentication headers. |
The xDB Cloud Policies describe the support and maintenance practices of the Sitecore xDB Cloud Service.
| Policy | Description |
| Compatibility | Compatibility can be checked in the Compatibility Table. |
| Backup | MongoDB data is backed up daily with a 7-day retention policy. SQL reporting is equipped with a minimum 7-day point-in-time restore. |
| SSL Encryption | NoSQL authentication and data transport are encrypted. |
| Monitoring | Sitecore regularly monitors performance/availability of MongoDB and Reporting SQL databases, the correctness of aggregation process, and the general availability of processing and reporting servers. |