Description

Customers and partners are encouraged to submit their planned initial SitecoreAI go-live date to help Sitecore Support align support resources, and provide the appropriate level of support as the go-live date approaches.

For the first SitecoreAI site launch, including customers migrating from XP, customers can set a planned go-live date in Sitecore Support Portal and Sitecore Cloud Portal.

Key Features

• Customers and partners can submit their planned initial go-live date directly through the Sitecore Support Portal and Sitecore Cloud Portal.
• Go-live dates can be updated if plans or timelines change.
• Sitecore Partners can view and track go-live dates for the customers they support.
• Notifications on go-live date can be sent to relevant recipients.

How to Add a Go-Live Date

• Sitecore Support Portal
  1. Log in to the Sitecore Support Portal.
  2. Click your profile name or icon, the select My Go-Live Dates.
     • Partners can view and manage go-live dates for their customers here.
     
  3. Click the Add Go-Live Date.
     
  4. Select the Account and Product, enter the planned go-live date, and complete the required fields.
     
  5. Click Save
• Sitecore Cloud Portal

  For setting up initial go-live date in Sitecore Cloud Portal, refer to Set a go-live date for your site.

How to Edit A Go-Live Date

1. Log in to the Sitecore Support Portal.
2. Click your profile name or icon, the select My Go-Live Dates.
3. In My Go-Live Dates, locate the project you want to update and select it.
   
4. On the project page, click the calendar in the Go-Live Date field and choose a new date.
   
5. Click Save to apply the update.

Note: After the initial go-live date is submitted, it can be edited only once through the Sitecore Support Portal.

Customers or partners should confirm the planned launch date before submitting or updating it. If additional changes are required after the go-live date has already been edited once, contact Sitecore Account Representative or open a support case through the Sitecore Support Portal.

Go-Live Date Notification

Users who create or update a go-live date record will receive email notifications as the scheduled go-live date approaches. Users assigned the Organization Owner role in the Sitecore Cloud Portal will also receive these notifications.

Refer to Roles for more information about organization roles.