Description

Customers and partners are encouraged to submit their Sitecore AI go-live date through the Sitecore Support Portal. This helps Sitecore Support align support resources and provide the appropriate level of support as the go-live date approaches.

Key Features

• Customers and partners can submit a Go-Live date directly through the Sitecore Support Portal.
• Go-live dates can be updated if plans or timelines change.
• Sitecore Partners can view and track go-live dates for the customers they support.

How to Add a Go-Live Date

1. Log in to the Sitecore Support Portal.
2. Click your profile name or icon, the select My Go-Live Dates.
   1. Partners can view and manage go-live dates for their customers here.
   
3. Click the Add Go-Live Date.
   
4. Select the Account and Product, enter the target go-live date, and complete the required fields.
   
5. Click Save

How to Edit a Go-Live Date

1. In My Go-Live Dates, locate the project you want to update and select it.
   
2. On the project page, click the calendar in the Go-Live Date field and choose a new date.
   
3. Click Save to apply the update.