Our platform is built to automatically scale capacity in response to increasing traffic demand. Ahead of the Black Friday and Cyber Monday period, we have proactively increased the baseline capacity across all core services to ensure stability and performance even under peak load.
Our engineering and operations teams have completed comprehensive validation and are confident the system can comfortably handle the anticipated high-volume traffic throughout the holiday period.
To ensure uninterrupted service during these critical retail events, Sitecore will operate in Hypercare mode, engaging our R&D and Unified Support teams for heightened monitoring and rapid response.
You can reach our support teams through the following contact methods
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Area |
Details |
|---|---|
|
Product Support |
Support Engineers are available 24×7 |
|
How to Contact Support |
Open a case through the Sitecore Support Portal. For more information, see KB0654910 |
|
Escalation Method |
Refer to How to escalate a support case |
|
Service Degradation Updates |
Any service degradation or performance issues will be communicated via the Sitecore Status Page, where real-time updates are also available for subscription |
To maintain maximum stability and reliability during the high-traffic period, Sitecore will implement a temporary change freeze.
During this time, no non-critical updates or deployments will be performed in the production environment.
This approach ensures a stable and predictable experience for your customers throughout the holiday season.
We are fully prepared to support your business through the upcoming holiday period.