Attempting to remove an item while xConnect is offline results in a UI exception


Description

Deleting items in the Content Editor, particularly when removing an item, a group of items, or a folder might result in the error indicating that "the connection was forcibly closed". In some cases, only the first item in the selection is deleted, while the remaining items are not processed.

For example:

StatusCode: 403, ReasonPhrase: 'Forbidden'
StatusCode: 404, ReasonPhrase: 'Not Found'
StatusCode: 503, ReasonPhrase: 'Service Unavailable'

Solution

To resolve the issue, consider one of the following options: