Description

Saving a form with a Text form element that contains an Html tag set to span might fail with the error "The form was not saved" in the UI.

Solution

• To resolve the issue, upgrade your solution to Sitecore XP 10.3.0 or later.
• To prevent the issue, you can follow the customization steps below. Note that the code sample is given only as a starting point.
  1. Create a custom Sitecore.ExperienceForms.Client.Pipelines.SaveForm.CreateModels class modifying the following line:

     if (string.Compare(serializeItem.htmlTag.Value, "script", true) >= 0)

     so that it looks like this:

     if (string.Compare(serializeItem.htmlTag.Value, "script", true) == 0)

  2. Build the created class into an assembly.
  3. Put the assembly in the \bin folder of the website.
  4. Reference the class from the configuration by creating a configuration patch file in the \App_Config\Include\zzz folder:

     <?xml version="1.0" encoding="utf-8"?>
     <configuration xmlns:patch="http://www.sitecore.net/xmlconfig/" xmlns:role="http://www.sitecore.net/xmlconfig/role/">
       <sitecore role:require="Standalone or ContentManagement">
         <pipelines>
           <forms.saveForm>
             <processor type="Sitecore.ExperienceForms.Client.Pipelines.SaveForm.CreateModels, Sitecore.ExperienceForms.Client" resolve="true">
               <patch:attribute name="type">CustomNamespace.CreateModels, CustomAssembly</patch:attribute>
             </processor>
           </forms.saveForm>
         </pipelines>
       </sitecore>
     </configuration>