This article provides a detailed list of default metrics monitored by the Sitecore Cloud Operations Support for all Managed Cloud customers. More metrics might be included in future releases.
For more information about the Managed Cloud Standard monitoring description, refer to the service aspects article.
The Sitecore Managed Cloud Support communicates to the designated Customer Technical Contact on all matters related to alerts, availability, and maintenance. By default, this is defined in the Sitecore Customer Order section of the Managed Cloud contract:
| Customer Technical Contact Name: | {name of contact} |
| Customer Technical Contact Email: | {email of contact} |
This contact list can be one or more recipients and is managed through the Sitecore account support. Customers are discouraged from fully delegating this Technical Contact responsibility to a partner or third party because it can limit visibility to important system-wide notifications.
Sitecore Managed Cloud comes with a Monitoring package starting from all new environments activated after May 2021. The full list of included monitored metrics is highlighted in the following tables.
Log Analytics workspace:
| Rules | Threshold | Breaches | Period | Frequency (Minutes) | Monitoring Plan |
| Daily cap Reached | - | > 0 | Last 5 mins | 5 | Basic / Advanced |
Azure Web Apps:
|
Rules |
Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
| HTTP 5XX response* | > 50 counts | > 0 | Last 60 mins | 15 | Basic / Advanced |
| Platform Availability KeepAlive.aspx | > 3 failed regions | > 0 | 5 mins | 5 | Basic / Advanced |
| Connections Zero | <= 0 connection | > 0 | Last 1 min | 1 | Advanced |
| Average page response time | > 30 secs | > 0 | Last 30 mins | 5 | Advanced |
| CD and CM backup issue | - | > 0 | - | - | Advanced |
| Health Check health (for 9.3.0 and higher releases) | > 30 secs | > 0 | Last 30 mins | 5 | Advanced |
| Expiration date of SSL/TLS certificates bound to the webapp application | < 7 days before expiration date | - | - | - | Basic / Advanced |
*Only trigger once per condition met in an 8 hour period.
App Service Plan:
|
Rules |
Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
| CPU average | > 95% | > 30 | Last 60 mins | 10 | Basic / Advanced |
| Memory average | > 95% | > 30 | Last 60 mins | 10 | Basic / Advanced |
| File storage usage | > 80% | > 0 | Last 1 day | 1440 | Advanced |
Azure SQL Database:
|
Rules |
Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
| CPU average | > 95% | > 30 | Last 60 mins | 5 | Basic / Advanced |
| Storage utilization | > 75% | > 30 | Last 60 mins | 15 | Basic / Advanced |
| Concurrent Workers (requests) | > 95% | > 30 | Last 60 mins | 15 | Basic / Advanced |
| Number of the failed database connections | > 5 counts | > 14 | Last 60 mins | 10 | Advanced |
Azure Elastic Pools:
|
Rules |
Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
| Storage percentage | >75% | > 0 | Last 5 Minutes | 1 | Basic/ Advanced |
| CPU | >90% | > 0 | Last 15 Minutes | 1 | Basic/ Advanced |
| DATA IO | >90% | > 0 | Last 15 Minutes | 1 | Advanced |
| Log IO | >90% | > 0 | Last 15 Minutes | 1 | Advanced |
| Worker % | >95% | > 0 | Last 15 Minutes | 1 | Advanced |
| Concurrent sessions supported by the DB tier | >90% | > 0 | Last 15 Minutes | 1 | Advanced |
| Average In-Memory OLTP storage | >95% | > 0 | Last 30 Minutes | 1 | Advanced |
Azure Redis Cache:
|
Rules |
Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
| Server load | > 95% | >30 | Last 60 mins | 15 | Basic / Advanced |
| Average number of clients connected | > 80% | >0 | Last 30 mins | 10 | Advanced |
| Average CPU Percent Processor Time | >= 95% | >0 | Last 30 mins | 15 | Advanced |
| Average Used Memory | > 70% | >30 | Last 60 mins | 10 | Advanced |
Azure Application Gateway:
|
Rules |
Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
| Expiration date of SSL/TLS certificates bound to the listener (HTTPS) |
< 7 days before expiration date | - | - | - | Basic / Advanced |
SearchStax (SOLR) Server:
| Alert | Threshold |
| CPU Usage | > 80% |
| JVM Heap Memory | > 80% |
| Disk space | > 80% |
| Search metrics: | |
| Average time/request | > 1 min |
| Timeouts | >10 |
| Errors | >10 |
| Indexing metrics: | |
| Average time/request | > 1 min |
| Timeouts | > 10 |
| Errors | > 10 |
IMPORTANT NOTE: The monitoring package does not yet support the following deployment types:
Sitecore Single topologies: XP0, XM0.
Monitoring rules are set up for all Sitecore Managed Cloud Standard environments. For production environments, the Sitecore Managed Cloud Support actively triages each alert and escalates incidents as appropriate. For non-production environments, customers can choose to respond as they prefer, but the Sitecore Managed Cloud Support does not actively triage. If a customer wants to receive non-production alerts for Solr hosted via SearchStax this can be requested in a Support Case - otherwise, there will be no alerting for non-production Solr components.