Sitecore Managed Cloud Standard - PaaS 2.0. Supported technologies


Sitecore Managed Cloud service provides a high degree of flexibility by opening up the environment for further application customizations (Sitecore) and infrastructure topology customization. Partners and customers can extend their Sitecore solution via the provision of a "Customer-Custom-Spoke" subscription. This additional Azure Subscription provides logical separation of core-supported Sitecore components (default Topologies & Tiers) and any additional Azure resources Customers & Partners might optionally choose to deploy.  

Even though additional infrastructure entities might not be part of standard topologies, Sitecore aims to provide sufficient support coverage for the entire environment. Different Azure resources are supported (in accordance with Sitecore’s support obligations in the customer’s Managed Cloud subscription) according to one of the following models, described in the table that follows: 

Note that this article covers supportability of Azure resources that are used in solutions deployed in Sitecore Managed Cloud. Support coverage for other deployment types is covered by Sitecore Compatibility Guide

Service Coverage

Aspect  Full Support  Limited Support  Out of Scope 
Aggregated billing in the scope of pre-paid monthly cap    - -
Ability to provision and host resources under within the Customer-Customer-Spoke Subscription    - -
Availability SLA applied  ✓  - -
Assistance with errors occurring on resources provisioning  Sitecore and Microsoft specialists  Sitecore and Microsoft specialists  -
Production Incidents – infrastructural support to resolve Sitecore application availability issue  Sitecore and Microsoft specialists  Microsoft specialists only -
Continuous monitoring of related resources (see monitoring scope for details)  Sitecore and Microsoft specialists  - -
Assistance with advanced configuration and architecture design  Sitecore and Microsoft specialists  -  -

Services Table

Any item not shown in the following table is automatically considered Out of Scope. The resources listed in the table are supported only within the Azure Data Centers reflected in the Compatibility Table. The same resources in other data centers are considered Out of Scope. 

Azure Infrastructure Entity  Full Support  Limited Support 
 Azure App Service   ✓  
 Azure SQL – SQL Elastic Pool    ✓  
 Azure Redis Cache    ✓  
 Azure Storage   ✓  
 Azure Traffic Manager    ✓  
Azure Virtual Network   
Azure Private Link    
Azure Virtual Machines   
Azure Bastion   
Azure Key Vault   
Azure Managed Disks   
Azure API Management   
Azure Application Gateway   
Azure CDN (Standard Microsoft Azure CDN Product)   
Azure WAF (Web Application Firewall)    [2]
Azure Front Door   
Azure Log Analytics   
Azure Application Insights   
3rd Party managed software bundled with Managed Cloud 
SOLR via SearchStax  [1]  
SOLR via Azure VM Stand-alone   
Azure Integrations 
Azure Web Apps w/ Github   
Azure Web Apps w/ Azure DNS   
Azure Web Apps w/ Azure SSL certificates