Content Hub Support Lifecycle


This article describes the SaaS Service Level Agreement (SLA) as well as the Support Lifecycle of Sitecore Content Hub.

SaaS Service Level Agreement (SLA)

To get more information about SLA, refer to

Support Lifecycle

For extended aspects relevant to Sitecore Content Hub support, refer to the following table:

Support Type Versionless
Content Hub
Legacy versions
(4.2 and earlier)
Sitecore online documentation, knowledge base, and discussion forums access
Service availability *
Apply releases automatically

Assistance with errors or unexpected behavior during code or configuration promotion, or development activities

Addressing product defects


Useful References

The following references contain additional information about the Sitecore Product Support policies: