Description

This article describes the SaaS Service Level Agreement (SLA) as well as the Support Lifecycle of Sitecore Content Hub.

SaaS Service Level Agreement (SLA)

To get more information about SLA, refer to https://www.sitecore.com/legal/sla/saas.

Support Lifecycle

For extended aspects relevant to Sitecore Content Hub support, refer to the following table:

Support Type	Versionless Content Hub	Legacy versions (4.2 and earlier)
Sitecore online documentation, knowledge base, and discussion forums access	✓	✓
Service availability	✓	✓*
Apply releases automatically	✓	—
Assistance with errors or unexpected behavior during code or configuration promotion, or development activities	✓	—
Addressing product defects	✓	—

Notes:

• Customers on versions 4.2 or earlier must contact their Customer Success Manager.
• [*] Production only. Sitecore cannot guarantee service availability for versions 4.0 and 4.1 after June 30, 2024, and for versions 3.x after December 31, 2023.

Useful References

The following references contain additional information about the Sitecore Product Support policies:

• Sitecore Cloud services lifecycle
• Sitecore Product Support Lifecycle
• Sitecore Support Program Overview