This article describes the Saas Service Level Agreement SLA as well as the Support Lifecycle of Sitecore Content Hub.
To get more information about SLA, refer to https://www.sitecore.com/legal/sla/saas.
Customers on version 4.1 or lower will continue to be supported but the support level is reduced to service availability only, starting March 1st 2023.
Please refer to the following table for extended aspects relevant to Sitecore Content Hub support:
| Support Type | Latest version | Legacy versions (4.1 and lower) |
| Sitecore online documentation, knowledge base, and discussion forums access | ✓ | ✓ |
| Service availability | ✓ | ✓ |
| Apply releases automatically | ✓ | — |
|
Assistance with errors or unexpected behavior during code or configuration promotion, or development activities |
✓ | — |
| Addressing product defects | ✓ | — |
The following references contain additional information about the Sitecore Product Support policies: