解説

複数のスレッドが同時にコンタクトを作成しようとした際に、次の例外がログ ファイルに記録される場合があります：

Exception: System.IndexOutOfRangeException
Message: Index was outside the bounds of the array.
Source: mscorlib
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at Sitecore.Analytics.Model.Framework.ModelFactory.GetConcreteType(Type elementType)
   at Sitecore.Analytics.Model.Framework.ModelFactory.CreateFacet(Type facetType)
   at Sitecore.Analytics.Model.Framework.Entity.AddFacet(String name, Type type)
   at Sitecore.Analytics.Model.Framework.ModelFactory.CreateContact(ID id, IReadOnlyDictionary`2 facets)
   at Sitecore.Analytics.Data.ContactFactory.Create(ID id)
   at Sitecore.Analytics.Data.DataAccess.MongoDb.MongoDbContactStorage.TryLoadContact(ID contactId, String identifier, IContactFactory factory, LeaseOwner leaseOwner, TimeSpan leaseDuration, Int32 maxAttempts)
   at Sitecore.Analytics.Data.DataAccess.MongoDb.MongoDbDataAdapterProvider.TryLoadContact(ID id, IContactFactory factory, LeaseOwner leaseOwner, TimeSpan leaseDuration)
   at Sitecore.Analytics.Data.ContactRepository.TryLoadContact(Guid id, LeaseOwner leaseOwner, TimeSpan leaseDuration)
   at Sitecore.Analytics.Tracking.ContactManager.TryLoadContact(Guid contactId)
   at Sitecore.Analytics.Pipelines.EnsureSessionContext.LoadContact.Process(InitializeTrackerArgs args)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Analytics.DefaultTracker.EnsureSessionContext()
   at Sitecore.Analytics.Pipelines.CreateTracker.GetTracker.Process(CreateTrackerArgs args)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Analytics.Tracker.Initialize()
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Layouts.PageContext.BuildControlTree(Object sender, EventArgs e)
   at System.Web.UI.Page.PerformPreInit()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

ERROR SessionEndPipeline failed.
Exception: System.IndexOutOfRangeException
Message: Index was outside the bounds of the array.
Source: mscorlib
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at Sitecore.Analytics.Model.Framework.ModelFactory.GetConcreteType(Type elementType)
   at Sitecore.Analytics.Model.Framework.ModelFactory.CreateFacet(Type facetType)
   at Sitecore.Analytics.Model.Framework.Entity.AddFacet(String name, Type type)
   at Sitecore.Analytics.Model.Framework.ModelFactory.CreateContact(ID id, IReadOnlyDictionary`2 facets)
   at Sitecore.Analytics.Data.ContactFactory.Create(ID id)
   at Sitecore.Analytics.Data.ContactRepository.CreateContact(Guid id)
   at Sitecore.Analytics.Pipelines.EnsureSessionContext.LoadContact.Process(InitializeTrackerArgs args)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Analytics.DefaultTracker.EnsureSessionContext()
   at Sitecore.Analytics.Pipelines.CreateTracker.GetTracker.Process(CreateTrackerArgs args)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Analytics.Tracker.Initialize()
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Web.Application.RaiseSessionEndEvent(HttpApplication context)

解決策

1. Sitecore.Support.428381.dll ファイルを \bin フォルダーに配置します。
2. Sitecore.Support.428381.config ファイルを  \App_Config\Include フォルダーに配置します。