Description

Retrieving a media file on a webpage (for example, downloading or opening it) might fail if the file size exceeds 8 MB. The issue occurs when Microsoft Azure Content Delivery Network (CDN) is used to cache the media files.

Solution

To resolve the issue, consider one of the following options:

• Upgrade a Sitecore XP instance to Sitecore XP 10.1.1 or later.
• For Sitecore XP 9.2, download and install the corresponding cumulative hotfix available in KB1001331.
• Disable the Media.EnableRangeRetrievalRequest setting by creating a configuration patch file in the \App_Config\Include\zzz folder:

  <setting name="Media.EnableRangeRetrievalRequest" value="false"/>