Description

The issue happens when the service responsible for the updates encounters a fatal error from which it is not able to recover without manual intervention, but it appears to function normally even though the index updates are not properly processed. As a result, recent updates or newly imported data are not available within the Index. This might lead to delays in business activity or the inability to access the data via search pages, facets, or full-text search. Business audits or Raw audits updates might be delayed as well.

The issue can affect Sitecore Content Hub 4.0.x and 4.1.x.

The following scenarios are possible:

Impacted functionality	Consequences
Raw audits not updated	The audit queue will be built up until the manual restart of the service by Sitecore Support.
Business audits not updated	The business audits will not be reflected until the manual restart of the service by Sitecore Support. There is a risk of business audits loss, while raw audits remain accessible and not impacted.
Search, Full text search, Facet	The updates will not be reflected until the manual restart of the service by Sitecore Support.

 

Solution

To resolve the issue, proceed as follows:

• For Sitecore Content Hub 4.0, use Sitecore Content Hub 4.0.17 or higher.
• For Sitecore Content Hub 4.1, use Sitecore Content Hub 4.1.9 or higher.

Note:

• Sitecore will proceed with a bulk upgrade to the latest available patch release for our customers under standard managed services. Technical account contacts will be informed about the schedule via email notification (as usual).
• Sitecore is working on a schedule to upgrade customers under premium managed services as well. Technical account contacts will be contacted to proceed with an upgrade in the short run, due to the risk listed in the above scenario.