Cumulative hotfix for Sitecore XP 10.2


Description

The current article contains the latest version of the pre-release (hereinafter referred to as the hotfix) that includes all updates currently available for the Sitecore XP 10.2 version. Be aware that the hotfix was built for Sitecore XP 10.2 and must not be installed on other Sitecore XP versions.

For more details about known issues fixed, refer to the "Sitecore 10.2.x rev. xxxxxx PRE/Documentation/Sitecore.Platform.Releasenotes 10.2.x rev. xxxxxx PRE.md" file found inside the hotfix package.

The hotfix package for Sitecore XP 10.2 can be downloaded from:
https://sitecore.box.com/s/y5xztgs2qo87jisa8odg24lgelwpn98b

  Important note:
Before applying the hotfix, check the corresponding Release notes in later updates available on https://dev.sitecore.net/ and make sure that your issue has not been fixed in the released updates. When fixed, upgrade your instance to the latest Sitecore XP 10.2.x minor update available.


If you are experiencing problems while upgrading the instance or installing the hotfix, contact Sitecore Support.

Solution

To resolve the issue, use one of the following solutions depending on your deployment:

Note that the latest version of a hotfix always includes all changes released in its previous versions. Therefore, the latest version of the hotfix can be installed on top of an earlier version of the hotfix for the same minor version of Sitecore XP. For example, you can safely install the "Sitecore 10.2.3 rev. 06822 PRE" version on top of the "Sitecore 10.2.3 rev. 06772 PRE".

Cumulative hotfix on top of the latest update

A hotfix is installed on top of the latest update release. To install the hotfix:

  1. Upgrade your instance to the latest Sitecore XP 10.2.x minor update available for Sitecore XP 10.2 on https://dev.sitecore.net/.
  2. Download the hotfix package for Sitecore XP 10.2.
  3. Install the hotfix from one of the following package folders depending on your deployment:
    • For on-prem, from the Sitecore 10.2.x rev. xxxxxx PRE/Platform Patch/OnPrem folder.
    • For PaaS, from the Sitecore 10.2.x rev. xxxxxx PRE/Platform Patch/Cloud folder.

For example:

 

If the issue has not been fixed in Sitecore XP updates released on https://dev.sitecore.net/ (Sitecore XP 10.2.0-10.2.2), and at the same time, the issue has been fixed in the latest hotfix "Sitecore 10.2.3 rev. 008039 PRE", installation steps could be the following:

  1. Upgrade your instance to Sitecore XP 10.2.2 (the latest available minor update on https://dev.sitecore.net/) if you have not installed it before.
  2. Download the hotfix package "Sitecore 10.2.3 rev. 008039 PRE".
  3. Install the hotfix from "Sitecore 10.2.3 rev. 008039 PRE/Platform Patch/Cloud" in case of PaaS solution.

 

Cumulative hotfix on top of any updates

A hotfix is installed on top of the initial release or any other update release. To install the hotfix:

  1. Download the latest hotfix package for Sitecore XP 10.2.
  2. Install the hotfix from one of the following package folders depending on your deployment:
    • For on-prem, from the Sitecore 10.2.x rev. xxxxxx PRE/Platform Patch/OnPremCumulative folder.
    • For PaaS, from the Sitecore 10.2.x rev. xxxxxx PRE/Platform Patch/CloudCumulative folder.

For example:

  If the issue has not been fixed in Sitecore XP updates released on https://dev.sitecore.net/ (Sitecore XP 10.2.0-10.2.2), and at the same time, the issue has been fixed in the latest hotfix "Sitecore 10.2.3 rev. 008039 PRE":
  1. Download the hotfix package "Sitecore 10.2.3 rev. 008039 PRE".
  2. Install the hotfix from "Sitecore 10.2.3 rev. 008039 PRE/Platform Patch/OnPremCumulative" on top of Sitecore XP 10.2.0, or XP 10.2.1, or XP 10.2.2 in case of on-prem solution.