Description

After restart of the instance unprocessed records might get stuck in the Generic Processing Pool and never get picked up, which might lead to the Path Analyzer not displaying data.

In addition, this can cause increased resource consumption.

Solution

To resolve this issue, consider one of the following options:

• Upgrade the Sitecore XP instance to Sitecore XP 10.0.0 or later.
• Download and install the hotfix or the patch compatible with the affected product version:
  
  • For Sitecore XP 9.0.1: https://github.com/SitecoreSupport/Sitecore.Support.336049/releases
  • For Sitecore XP 9.2.0: SC Hotfix 423487-1.zip
  • For Sitecore XP 9.3.0: SC Hotfix 436610-1.zip

    Be aware that the hotfixes were built for the specific Sitecore XP versions and must not be installed on other Sitecore XP versions or in combination with other hotfixes. If any other hotfixes have already been installed on a certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.

    Note that you must extract the ZIP file contents to locate installation instructions and related files inside. You must install the hotfix on a CM instance and then sync it with other instances using standard development practices.