Summary

This article provides troubleshooting scenarios for the following issues that might occur with a Multi-Line Text field in the Experience Editor:

• Multi-Line Text field contains paragraph tags after saving changes in the Experience Editor
• Multi-Line Text field is rendered in one line when using MVC rendering
• Two line breaks are added when pressing the Enter key in a Multi-Line Text field in the Experience Editor
• Multi-Line Text field is trimmed after saving changes in the Experience Editor
• Multi-Line Text field is saved without line breaks in the Experience Editor
• Only two lines are saved in a Multi-Line Text field in the Experience Editor
• The Rich Text Editor removes the first <p> tag in the Experience Editor

Multi-Line Text field contains paragraph tags after saving changes in the Experience Editor

Description

If a text is added to an empty Multi-Line Text field in the Experience Editor, lines might be wrapped in <p> tags after saving the changes.

Solution

• To resolve the issue, download and install the hotfix compatible with the affected product version:
  • For Sitecore XP 10.3, download and install the pre-release as specified in KB1002844.
  • For Sitecore XP 9.3, download and install the cumulative hotfix available in KB1001332.
  • For Sitecore XP 10.0.1: SC Hotfix 479118-1.zip

    Be aware that the hotfix was built for the specific Sitecore XP version and must not be installed on other Sitecore XP versions or in combination with other hotfixes. In case any other hotfixes have already been installed on a certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.

    Note that the ZIP file contents must be extracted to locate installation instructions and related files inside. The hotfix must be installed on a CM instance and then synced with other instances using standard development practices.

• To prevent the issue, set the value of the HtmlEditor.LineBreak setting to "br" by creating a configuration patch file in the \App_Config\Include\zzz folder:

  <configuration xmlns:patch="http://www.sitecore.net/xmlconfig/" xmlns:set="http://www.sitecore.net/xmlconfig/set/">
    <sitecore>
      <settings>
        <setting name="HtmlEditor.LineBreak" set:value="br" />
      </settings>
    </sitecore>
  </configuration>

Multi-Line Text field is rendered in one line when using MVC rendering

Description

A Multi-Line Text field might be rendered in one line when using the following Sitecore MVC helper:

@Html.Sitecore().Field("FieldName")

The issue does not affect Sitecore XP 9.0.0 and later.

Solution

To resolve the issue, download and install the patch compatible with the affected product version found on this page: https://github.com/SitecoreSupport/Sitecore.Support.95002/releases.

Two line breaks are added when pressing the Enter key in a Multi-Line Text field in the Experience Editor

Description

Two line breaks (<br> tags) might be added instead of one when pressing the Enter key in a Multi-Line Text field while editing it in the Experience Editor.

The issue does not affect Sitecore XP 9.0.0 and later.

Solution

To resolve the issue, download and install the patch compatible with the affected product version found on this page: https://github.com/SitecoreSupport/Sitecore.Support.103584/releases.

Multi-Line Text field is trimmed after saving changes in the Experience Editor

Description

If a Multi-Line Text field has several lines, some of them might be trimmed when saving changes in the Experience Editor.

The issue does not affect Sitecore XP 9.0.0 and later.

Solution

To resolve the issue, download and install the patch compatible with the affected product version found on this page: https://github.com/SitecoreSupport/Sitecore.Support.101295/releases.

Multi-Line Text field is saved without line breaks in the Experience Editor

Description

A Multi-Line Text field might be saved without line breaks after it has been edited using the Field Editor dialog box in the Experience Editor.

The issue does not affect Sitecore XP 8.2.1 and later.

Solution

To resolve the issue, download and install the patch compatible with the affected product version found on this page: https://github.com/SitecoreSupport/Sitecore.Support.93260/releases.

Only two lines are saved in a Multi-Line Text field in the Experience Editor

Description

If more than two lines are added to a Multi-Line Text field in the Experience Editor, only two lines might be saved.

The issue does not affect Sitecore XP 8.2.0 and later.

Solution

To resolve the issue, download and install the patch compatible with the affected product version found on this page: https://github.com/SitecoreSupport/Sitecore.Support.106803/releases.

The Rich Text Editor removes the first <p> tag in the Experience Editor

Description

Each opening of the Rich Text Editor in the Experience Editor might cause the first <p> tag removal after accepting the changes.

For example:

Record1
<p>Record2</p>
<p>Record3</p>

instead of

<p>Record1</p>
<p>Record2</p>
<p>Record3</p>

The issue does not affect Sitecore XP 10.0.0 and later.

Solution

To resolve the issue, consider one of the following options:

• Upgrade the Sitecore XP instance to Sitecore XP 10.0.0 or later.
• For Sitecore XP 9.3, download and install the cumulative hotfix available in KB1001332.