Description

In the Email Experience Manager (EXM), a message might be rendered for the incorrect recipient when xConnect becomes unavailable. The contact ID that is used to create the message does not correspond with the email address that the message is sent to.

Solution

To resolve the issue, consider one of the following options:

• Upgrade a Sitecore XP instance to Sitecore XP 10.2.0.
• For Sitecore XP 9.0.2, download and install the patch found on this page: https://github.com/SitecoreSupport/Sitecore.Support.461807/releases.
• Download and install the hotfix compatible with the affected product version:
  
  • For Sitecore XP 9.1.0: SC Hotfix-503190-1.zip
  • For Sitecore XP 9.2: SC Hotfix-502547-1.zip
  • For Sitecore XP 9.3: SC Hotfix 478786-1.zip

  Be aware that the hotfixes were built for the specific Sitecore XP versions and must not be installed on other Sitecore XP versions or in combination with other hotfixes. In case any other hotfixes have already been installed on a certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.

  Note that the ZIP file contents must be extracted to locate installation instructions and related files inside. The hotfix must be installed on a CM instance and then synced with other instances using standard development practices.