Summary

This article provides troubleshooting scenarios for the following issues that might occur in the Sitecore Forms application:

• Unable to save the form that contains multiple submit actions with the same name
• Unable to save the form that contains multiple elements with the same name

Unable to save the form that contains multiple submit actions with the same name

Description

In Sitecore Forms, saving a form might fail with the following error if several submit actions that have the same name have been added to the submit button element:

Unable to save the form because it contains multiple fields with the name "Submit Button". The form was not saved.

A message similar to the following can be found in the logs:

ERROR [Experience Forms]: The item name "Trigger Goal" is already defined on this level.
Exception: Sitecore.Exceptions.DuplicateItemNameException
Message: The item name "Trigger Goal" is already defined on this level.
Source: Sitecore.Kernel
   at Sitecore.Data.Items.ItemUtil.AssertDuplicateItemName(Item destinationItem, Item sourceItem, String name)
   at Sitecore.Data.Items.ItemUtil.AssertItemName(Item destinationItem, Item sourceItem, String name)
   at Sitecore.Data.Items.Item.Add(String name, TemplateID templateID)
   at Sitecore.ExperienceForms.Mvc.Models.Fields.ButtonViewModel.AddItem(String itemName, Item destination, TemplateID templateId)
   at Sitecore.ExperienceForms.Mvc.Models.Fields.ButtonViewModel.UpdateSubmitActionDefinitions(Item item)
   at Sitecore.ExperienceForms.Mvc.Models.Fields.ButtonViewModel.UpdateItemFields(Item item)
   at Sitecore.ExperienceForms.Mvc.Models.Fields.FieldViewModel.UpdateItem(Item item)
   at Sitecore.ExperienceForms.Client.Pipelines.SaveForm.UpdateItems.EditModelProperties(ViewModelWrapper viewModelWrapper, Item item)
   at Sitecore.ExperienceForms.Client.Pipelines.SaveForm.UpdateItems.SaveModel(ViewModelWrapper viewModelWrapper, SaveFormEventArgs args, ICollection`1 deleteList)

Solution

To resolve the issue, consider one of the following options:

• Upgrade a Sitecore XP instance to Sitecore XP 10.2.0 or later.
• Download and install the latest cumulative hotfix compatible with the affected product version:
  
  • For Sitecore XP 9.3, see KB1001332
  • For Sitecore XP 10.0.1, see KB1001334
• Set the AllowDuplicateItemNamesOnSameLevel setting value to true.

  Note: The setting must be patched by creating a configuration patch file in the \App_Config\Include\zzz folder.

• In /sitecore/system/Settings/Forms/Submit Actions, duplicate the necessary item giving each duplicated item an original name.

Unable to save the form that contains multiple elements with the same name

Description

In Sitecore Forms, saving a form might fail with one of the following errors if several elements that have the same name have been added to the form:

Unable to save the form because it contains multiple fields with the name "Single-Line Text". The form was not saved.

or

Failed to create an item with id {Item ID}. The form was not saved.

Solution

To resolve the issue, consider one of the following options:

• Use a unique value for the Field name property of the form element.
• Set the AllowDuplicateItemNamesOnSameLevel setting value to true.

  Note: The setting must be patched by creating a configuration patch file in the \App_Config\Include\zzz folder.