How to contact Learning@Sitecore support


Overview

This article provides the following detailed information on working with Learning@Sitecore support cases:

How to create a Learning@Sitecore support case

To create a new Learning@Sitecore support case, proceed as follows:

  1. Access the Sitecore Support Portal at https://support.sitecore.com.
  2. Log in with the same credentials you used when creating your Sitecore ID
    Notes:
  3. Click Support Cases:

  4. –°lick Learning@Sitecore:

  5. In the opened Create Case - Learning@Sitecore view, fill out the fields with descriptive information about the issue you are reporting and click Submit. Note that all fields marked with an asterisk (*) are required.



    • Short description: define the nature of your issue. The short description of the issue must be informative and correspond to the issue description.
    • Learning@Sitecore Content Type: select the area where you faced the issue from the drop-down list.
    • Learning@Sitecore Error Type: choose the type of your issue from the drop-down list.
    • Affected Learning@Sitecore Content: type the content affected by the issue you are reporting about.
    • Description: provide a more detailed description of your issue.


How to view Learning@Sitecore support case

Click on the Support Cases to see a list of all existing support cases of your company, including Learning@Sitecore cases. This list includes cases that have been reported by your colleagues. The search box in the upper right of the page can be used to search through the cases.

For more details, refer to KB0654910.


SLA of update for Learning@Sitecore support cases

SLA for Learning@Sitecore support case update is within three U.S. business days. To see the status of and any updates to a corresponding support case, find and view the relevant case through the Support Cases dashboard on the Sitecore Support Portal.