Description

Editing personalization for a component might fail with an unhandled exception after resetting the Shared Layout details. There are two possible scenarios for the issue:

• After clicking Create or edit personalization for this component in the Experience Editor.
• After clicking Personalize button in the Device Editor dialog box when editing the Final Layout details for a component in the Content Editor.

The following message can be found in the logs:

Exception: System.InvalidOperationException
Message: name
Source: Sitecore.Client
at Sitecore.Shell.Applications.WebEdit.Dialogs.Personalization.PersonalizationForm.GetRuleSectionHtml(XElement rule)
at Sitecore.Shell.Applications.WebEdit.Dialogs.Personalization.PersonalizationForm.RenderRules()

Solution

To resolve the issue, consider one of the following options:

• For the Experience Editor:
  
  1. Open the \sitecore\shell\client\Sitecore\ExperienceEditor\Commands\ResetLayout.js file.
  2. Replace the line

     context.currentContext.value = encodeURIComponent("ResetFinal=DoNotReset&ResetShared=1");

     with the following line:

     context.currentContext.value = encodeURIComponent("ResetFinal=All&ResetShared=1");

  3. Save the changes.
• For the Content Editor:
  
  1. On the Presentation tab, click the Reset button.
  2. In the Reset Layout dialog box, select the Reset every version in every language check box.