Description

Personalization rules might not work after upgrading to Sitecore XP 9.2.0 and later because the previous conditions have been removed and replaced by the items with new IDs. The issue affects the rules based on the conditions given in the following table:

Item name and path	Old item ID	New item ID
Campaign was Triggered; /sitecore/system/Settings/Rules/Definitions/Elements/Visit/Campaign was Triggered	{D379525C-4DE6-4738-89ED-60CC0B8F91E5}	{0290AA90-B948-4C8C-B576-F3C17F9DE389}
Day of Week; /sitecore/system/Settings/Rules/Definitions/Elements/Date/Day of Week	{1F15625B-8BDC-4FD2-8F0C-6EE2B8EF0389}	{C18B0900-ED61-47A8-AEF0-AD6D133512C8}
Device Type; /sitecore/system/Settings/Rules/Definitions/Elements/Device/Device Type	{659CC5E0-6356-44DD-B562-6C590525121C}	{F563E8D0-1D8A-4744-BD90-3C8D7E483884}
Matches Pattern; /sitecore/system/Settings/Rules/Definitions/Elements/Visitor/Matches Pattern	{E00DB4F0-B206-4544-AD90-25D201CFB62C}	{08A70C4F-93B5-409E-9967-3892AAEB3BC2}

Solution

To resolve the issue, consider one of the following options:

• Update a broken link to a personalization condition as follows:
  
  1. In the Experience Editor, click the component that you added personalization to.
  2. Click Create or edit personalization for this component.
  3. In the Personalize the component dialog box, click Edit rule.
  4. In the Create rule dialog box, in the Choose conditions field, select conditions.
  5. Edit the values in the condition by clicking on the links in the Edit rule field.
  Note: Repeat steps 1-5 for each of the broken links.
• If there are a lot of broken links, you can update all of them at once. For example, create an .aspx page under the website root folder and put the code in the Page_Load method to change the IDs to the new ones. Note that the code sample is given only as a starting point.

// Collect all the affected items (these may be all content items or items of a specific template) and use the method below for each item:

public void UpdateLayoutField(Item item)
{
    bool isSharedLayoutFieldUpdated = false; 
    foreach (var language in item.Languages)
	{
        Item itemInLanguage = _database.GetItem(item.ID, language); 
        if (itemInLanguage.Versions.Count > 0)
		{
            foreach (Item itemVersion in itemInLanguage.Versions.GetVersions())
			{
                foreach (Field f in itemVersion.Fields)
                {
                    if (f.ID == FieldIDs.FinalLayoutField)
                    {
                        itemVersion.Editing.BeginEdit(); 
                        string fieldValue = Sitecore.Data.Fields.LayoutField.GetFieldValue(itemVersion.Fields[FieldIDs.FinalLayoutField]);
						
                        // Add the logic to change the old ID to the new one

                        LayoutField.SetFieldValue(f, fieldValue); 
                        itemVersion.Editing.EndEdit();
                    }
                }
                if (!isSharedLayoutFieldUpdated)
                {
                    foreach (Field f in itemVersion.Fields)
                    {
                        if (f.ID == FieldIDs.LayoutField)
                        {
                            itemVersion.Editing.BeginEdit(); 
                            string fieldValue = LayoutField.GetFieldValue(itemVersion.Fields[FieldIDs.LayoutField]);

                            // Add the logic to change the old ID to the new one
							
                            LayoutField.SetFieldValue(f, fieldValue); 
                            itemVersion.Editing.EndEdit(); isSharedLayoutFieldUpdated = true;
                        }
                    }
                }
			}
		}
	}
}