Description

Providing Sitecore Support with accurate metadata of the Sitecore instance is vital for getting qualified support.

This articles provides guidance on how to identify the version of your Sitecore instance, as well as the installed modules, patches, and hotfixes. It also specifies the data to provide Sitecore representatives with when you receive particular requests for information.

Sitecore Version

Sitecore version is stored in the following file /sitecore/shell/sitecore.version.xml and is duplicated in the Sitecore log file as follows:

7612 15:03:55 INFO  Sitecore.NET 8.2 (rev. 170407)

If the Sitecore Version is requested, provide Sitecore Support with the following:

• Sitecore log files. Learn about the automatic way of collecting Sitecore log files here.

Sitecore Modules

Installed Sitecore Modules and their versions are written to the Sitecore log file as part of the assemblies list as follows:

15120 11:26:54 INFO  e:\wwwroot\sc82rev161221\website\bin\sitecore.forms.core.dll (Web Forms for Marketers 8.2.rev. 161129, 8.2 rev. 161129)
15120 11:26:54 INFO  e:\wwwroot\sc82rev161221\website\bin\sitecore.forms.custom.dll (Web Forms for Marketers 8.2.rev. 161129, 8.2 rev. 161129)
15120 11:26:54 INFO  e:\wwwroot\sc82rev161221\website\bin\sitecore.forms.mvc.dll (Web Forms for Marketers 8.2.rev. 161129, 8.2 rev. 161129)

If the Sitecore Modules are requested, provide Sitecore Support with the following:

• Sitecore log files. Learn about the automatic way of collecting Sitecore log files here.

Patches

In the same way as Sitecore Modules, Sitecore Patches are written to the Sitecore log file as follows:

15120 11:26:54 INFO  e:\wwwroot\sc82rev161221\website\bin\sitecore.support.479407.dll (Sitecore.Support.479407)
15120 11:26:54 INFO  e:\wwwroot\sc82rev161221\website\bin\sitecore.support.480491.dll (Sitecore.Support.480491)
15120 11:26:54 INFO  e:\wwwroot\sc82rev161221\website\bin\sitecore.kernel.dll (Sitecore CMS Kernel Library, 10.0.5-r00377-d79211d Patch 162512-1)

In certain cases, patches can include several assemblies of different versions, so some additional data can also be stored in the /sitecore/shell/patches folder.

If information about the installed patches is requested, provide Sitecore Support with the following:

• Sitecore log files. Learn about the automatic way of collecting Sitecore log files here.
• The contents of the /sitecore/shell/patches folder.

Hotfixes

Installed hotfixes are also written to the Sitecore log as follows:

6492 15:21:03 INFO  c:\inetpub\wwwroot\sc82u3\website\bin\sitecore.kernel.dll (Sitecore CMS Kernel Library, 10.0.5-r00377-d79211d Hotfix 161148-1)

In the same way as patches, hotfixes can consist of several assemblies of different versions. Therefore, to properly identify installed hotfixes, additional data is written to the /sitecore/shell/hotfixes folder.

If information about the installed hotfixes is requested, provide Sitecore Support with the following:

• Sitecore log files. Learn about the automatic way of collecting Sitecore log files here.
• The contents of the /sitecore/shell/hotfixes folder.