Description

Sitecore uses public reference numbers to refer to specific issues in Sitecore products. The reference numbers are designed to let Sitecore customers reference individual product issues when contacting Sitecore Support and discover other related information, such as known issues or availability of public fixes.

Public reference numbers generally appear in the following locations:

• Sitecore support communication
• Release notes
• Known issues
• Patch identifiers

If a reference number has been provided by Sitecore Support after identifying a product issue and the original incident has been closed, it is possible to check the status of the related issue by contacting Sitecore Support using the reference number in the question.

Usage Example

As an example of using a specific reference number, product issue 328606 is referenced in the following locations:

• Sitecore KB article:
  Subject: Sender header value is incorrect in EXM messages
  Reference number: 328606
• Sitecore Patch from KB article (or provided by Sitecore Support):
  Download and install the patch compatible with the affected product version found on this page:
  
  • https://github.com/SitecoreSupport/Sitecore.Support.328606/releases
• Release notes for  Sitecore Experience Platform 10.1.0:
  ​If the Sender header value is not set correctly, it generates a broken header in the message​. (328606)

This allows to identify the product version where the issue is fixed, discover a patch for the issue or other related details.