Description

The Rich Text Editor (RTE) Insert Link dialog might be clipped. That makes it impossible to click Insert to save the link changes because the page cannot be scrolled down to the bottom of the dialog. This also happens for the Insert Media dialog.

Solution

To resolve the issue, consider one of the following options:

• Download and install the patch compatible with the affected product version found on this page:
  https://github.com/SitecoreSupport/Sitecore.Support.96285/releases
• Do the following:
  
  1. Backup the \sitecore\shell\Controls\Rich Text Editor\RichText Command.js file.
  2. Make the following changes in the \sitecore\shell\Controls\Rich Text Editor\RichText Commands.js file:
     
     1. Add the following lines after the first occurrence of "scEditor = editor;":

        //bug #96285
        var dialogContentContainer = window.document.querySelector('.scDialogContentContainer');
        var clientHeight = dialogContentContainer.clientHeight;
        var maxDialogHeight = Math.min(700, clientHeight);
        var clientWidth = dialogContentContainer.clientWidth;
        var maxDialogWidth = Math.min(1100, clientWidth);
         //bug #96285

     2. Replace "1100," and "700," with

        "maxDialogWidth, // bug #96285"

        and

        "maxDialogHeight, //bug #96285"

        in the first "editor.showExternalDialog(...)"
     3. Add the following lines after the second occurrence of " scEditor = editor;":

        //bug #96285
        var dialogContentContainer = window.document.querySelector('.scDialogContentContainer');
        var clientHeight = dialogContentContainer.clientHeight;
        var maxDialogHeight = Math.min(700, clientHeight);
        var clientWidth = dialogContentContainer.clientWidth;
        var maxDialogWidth = Math.min(1105, clientWidth);
        //bug #96285

     4. Replace "1105," and "700," with

        "maxDialogWidth, // bug #96285"

        and

        "maxDialogHeight, //bug #96285"

        in the second "editor.showExternalDialog(...)".
  3. Make sure to clear your browser caches.