How to request a backup scheduleĀ for Managed Cloud Standard sets


Description

Sitecore customers can request a backup of their Managed Cloud resources (SQL databases and Azure App services) by filling out the forms in the following sections and then submitting a new request using https://support.sitecore.net.

Azure App Service Backup Schedule Request Form

Parameter Description Value
Resources to backup List of Web Apps
Desired Backup Frequency How often a new full backup copy should be taken
(for example, every 2 weeks)
Desired Backup Retention Number of days/months to keep each single backup copy
(for example, 180 days / 6 months)
Backup Storage New / Existing (specify name if existing)
Backup Storage Capabilities If New storage, specify desired level of redundancy
(for example, the same datacenter, or multiple or geo-distributed datacenters)
Files to Exclude Files from the web root that should not be part of a regular backup
(for example, known temp files)

Azure SQL Database Backup Schedule Request Form

Parameter Description Value
Resources to backup List of Azure SQL resources
Desired Backup Frequency How often a new full backup copy should be taken Cannot be configured. Short-term backups: every 5-10 minutes. Long-term: every 1 week.
Desired Backup Retention Number of days/months to keep each single backup copy
(for example, 180 days / 6 months)
Backup Storage Capabilities Specify desired level of redundancy
(for example, the same datacenter, or multiple or geo-distributed datacenters)

Notes