Description

The following Path Analyzer exceptions can appear in the Content Management instance log files, when you use the remote reporting server:

ERROR [Path Analyzer] experienceAnalytics/api/logger
Exception: System.Net.WebException
Message: The remote server returned an error: (500) Internal Server Error.
Source: System
  at System.Net.HttpWebRequest.GetResponse()
  at Sitecore.PathAnalyzer.Extensions.HttpWebRequestExtensions.ExecuteRequest(HttpWebRequest request, Action`1 successAction, Action`1 unsuccessfulAction, Action`1 errorAction, Action completeAction)

ERROR System.InvalidOperationException: experienceAnalytics/api/logger ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
  at System.Net.HttpWebRequest.GetResponse()
  at Sitecore.PathAnalyzer.Extensions.HttpWebRequestExtensions.ExecuteRequest(HttpWebRequest request, Action`1 successAction, Action`1 unsuccessfulAction, Action`1 errorAction, Action completeAction)
  --- End of inner exception stack trace ---
  at Sitecore.PathAnalyzer.Data.Remote.RemoteTreeDefinitionService.<Get>b__1b(Exception errorException)
  at Sitecore.PathAnalyzer.Extensions.HttpWebRequestExtensions.ExecuteRequest(HttpWebRequest request, Action`1 successAction, Action`1 unsuccessfulAction, Action`1 errorAction, Action completeAction)
  at Sitecore.PathAnalyzer.Data.Remote.RemoteTreeDefinitionService.Get(Guid id)
  at Sitecore.PathAnalyzer.Data.MapStatusService.GetBuildStatusMessage(Guid treeDefinitionId)
  at Sitecore.PathAnalyzer.Data.MapStatusService.GetMessages(Guid mapId)
  at Sitecore.PathAnalyzer.Services.Controllers.TreeDefinitionController.GetStatus(TreeDefinitionRequest request)

Solution

To fix this issue, put the following configuration file in the \App_Config\Include\zzz folder of the reporting server: Sitecore.Support.110707.config.