Sitecore Product Support Lifecycle


Product Support Lifecycle

Products can reach the end of their lifecycle for a number of reasons. For example, this can happen due to market demands, technology innovations that drive changes in the product, or products maturing over time and being replaced by functionally richer technologies.

To help customers better manage this end-of-life transition and to understand the role that Sitecore can play in helping customers use the latest Sitecore platforms and technologies, the Sitecore Product Support Lifecycle policy is explained here.

For the Sitecore products listed in this article, support packages (the Support Type) offer up to 8 years of support from the general availability date (the initial release date). Support for updates or service packs terminates with the end of support of the initial release.

The following table describes differences between phases of the Sitecore Product Support Lifecycle:

Support Type Mainstream Support Phase Extended Support Phase Sustaining Support Phase
Sitecore online documentation, knowledge base, and discussion forums access
Assistance with product version upgrades  
Assistance with production incidents $
Security updates and fixes -
Assistance with errors or unexpected behavior during installation or development $ -
Addressing product defects as hotfixes or patches $ -
Compatibility fixes for supported technology platforms - -
Timeline for each support phase, counted from the product's general availability date 3 years 6 years 8 years

 

Legend:

Included
$ Contact regional office for support options
- Not available

 

Note: For more information about the Sitecore Versioning Policy, visit KB0077333.

Support Phases For Specific Products

The following table describes current phases of the Sitecore Product Support Lifecycle for various Sitecore products, as well as the expected dates for transitioning to the subsequent support phases.

Product Initial Release Date Mainstream Support End Date Extended Support End Date Sustaining Support End Date
Sitecore 10.2 Nov 2021 31-Dec-2024 31-Dec-2027 31-Dec-2029
Sitecore 10.1 Feb 2021 31-Dec-2023 31-Dec-2026 31-Dec-2028
Sitecore 10.0 Aug 2020 31-Dec-2023 31-Dec-2026 31-Dec-2028
Sitecore 9.3 Nov 2019 31-Dec-2022 31-Dec-2025 31-Dec-2027
Sitecore 9.2 Jul 2019 31-Dec-2022 31-Dec-2025 31-Dec-2027
Sitecore 9.1 Nov 2018 31-Dec-2021 31-Dec-2024 31-Dec-2026
Sitecore 9.0 Oct 2017 31-Dec-2020 31-Dec-2023 31-Dec-2025
Sitecore 8.2 Aug 2016 31-Dec-2019 31-Dec-2022 31-Dec-2024
Sitecore 8.1 Oct 2015 31-Dec-2018 31-Dec-2022 31-Dec-2023
Sitecore 8.0 Dec 2014 31-Dec-2018 31-Dec-2022 31-Dec-2023
Sitecore 7.5 Oct 2014 31-Dec-2017 31-Dec-2020* 31-Dec-2022
Sitecore 7.2 Feb 2014 31-Dec-2017 31-Dec-2020* 31-Dec-2022
Sitecore 7.1 Sep 2013 31-Dec-2016 31-Dec-2019 31-Dec-2021
Sitecore 7.0 Apr 2013 31-Dec-2016 31-Dec-2019 31-Dec-2021
Sitecore 6.6 Sep 2012 31-Dec-2015 31-Dec-2018 31-Dec-2020
Sitecore 6.5 Jun 2011 30-Jun-2015 31-Dec-2017 31-Dec-2020
Sitecore 6.4 Oct 2010 30-Jun-2015 31-Dec-2016 31-Dec-2020
Sitecore 6.3 Jul 2010 30-Jun-2015 31-Dec-2016 31-Dec-2020
Sitecore 6.2 Oct 2009 30-Jun-2015 31-Dec-2015 31-Dec-2020
Sitecore 6.1 Jun 2009 30-Jun-2015 31-Dec-2015 31-Dec-2020
Sitecore 6.0 Jun 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016
Sitecore 5.3 2006 - - 30-Jun-2015
Sitecore 5.2 2006 - - 30-Jun-2015
Sitecore 5.1 2005 - - 30-Jun-2015
Sitecore 4.3 2004 - - 30-Jun-2015

Sitecore Intranet Portal
Sitecore Intranet Platform 4.1 2013 30-Jun-2016 31-Dec-2019 31-Dec-2021
Sitecore Intranet Platform 4.0 2013 30-Jun-2016 31-Dec-2019 31-Dec-2021
Sitecore Intranet Portal 3.3 2011 30-Jun-2015 31-Dec-2017 31-Dec-2019
Sitecore Intranet Portal 3.2 2011 30-Jun-2015 31-Dec-2017 31-Dec-2019
Sitecore Intranet Portal 3.1 2010 30-Jun-2015 31-Dec-2016 31-Dec-2018
Sitecore Intranet Portal 3.0 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017

Sitecore Foundry
Sitecore Foundry 3.0 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017
Sitecore Foundry 2.1 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016
Sitecore Foundry 2.0 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016

Notes

Experimental Support

Prior to introducing new products, technologies, or features to be covered by the Mainstream Support Phase, Sitecore might decide to make them available under the Experimental Support label.

The Experimental Support label means that the product or technology is currently at the early stage of its lifecycle. Even though the product has been proven to work, Sitecore might not currently provide extensive documentation, services, or training materials, and might not have fully integrated the product into the company's quality assurance process.

For Experimental Support products or features, Sitecore provides assistance with troubleshooting associated technical issues. There is, however, no guarantee that a solution might be available. Sitecore does not guarantee that Experimental Support products or features will be adopted into the Mainstream Support Phase at a later date, or that appropriate upgrade paths to a Mainstream Supported version of the product or technology will be provided.

Useful References

The following reference contains additional information about the support lifecycle for Sitecore Cloud services: