Sitecore Managed Cloud Standard (MCS) – PaaS 1.0 Monitoring Metrics


Overview

This article provides a detailed list of default metrics monitored by the Sitecore Cloud Operations team for all Managed Cloud customers. More metrics might be included in future releases.

For more information about the Managed Cloud Standard monitoring description, refer to the service aspects article.

Importance of Monitoring and Customer Technical Contacts in Sitecore Managed Cloud Standard

The Sitecore Managed Cloud team communicates with the designated Customer Technical Contact on all matters related to alerts, availability, and maintenance. By default, this is defined in the Sitecore Customer Order section of the Managed Cloud contract:

 Customer Technical Contact Name:  {name of contact}
 Customer Technical Contact Email:  {email of contact}


This contact list can be one or more recipients and is managed through the Sitecore account team. Customers are discouraged from fully delegating this Technical Contact responsibility to a partner, or third party, because it can limit visibility to important system-wide notifications.

Monitoring In Managed Cloud

Sitecore Managed Cloud comes with a Monitoring package starting from all new environments activated after May 2021. The full list of included monitored metrics is highlighted in the following tables.

Application Insights:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 Daily cap Reached - > 0 - -  Basic / Advanced 

 

Azure Web Apps:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 HTTP 5XX response*  > 10 count > 0  Last 60 mins 15  Basic / Advanced 
 Platform Availability KeepAlive.aspx  > 3 failed regions > 0  5 mins 5 Basic / Advanced
 Average page response time  > 30 secs > 0  Last 30 mins 5 Advanced
 CD and CM backup issue - > 0  - - Advanced
 Health Check health (for 9.3.0 and later releases)  > 30 secs > 0  Last 30 mins 5 Advanced
 Expiration date of SSL/TLS certificates bound to the webapp application < 7 days before expiration date|  - - - Basic / Advanced

* Only fire once per condition being met in 8 hours.

 

App Service Plan:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 CPU average  > 95%   > 30  Last 60 mins  10  Basic / Advanced 
 Memory average  > 95%   > 30  Last 60 mins 10  Basic / Advanced 
 File storage usage  > 80%   > 0  Last 1 day 1440  Advanced 

 

Azure SQL Database:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 DTU average  > 95%  > 30 Last 60 mins 5  Basic / Advanced
 Storage utilization  > 75%  > 30 Last 60 mins 15 Basic / Advanced

 Concurrent Workers (requests)  > 95%  > 30 Last 60 mins 15 Basic / Advanced

 Number of the failed database connections  > 5 count  > 14 Last 60 mins 10 Advanced

 

Azure Search Service:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 Throttled queries percent  > 30% >30 Last 60 mins 5 Basic / Advanced
 Average Search Query latency  > 10 secs >0 Last 30 mins 10 Advanced
 Search service response HTTP status code 503  >= 50 >0 Last 15 mins 10 Advanced

 

Azure Redis Cache:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 Server load  > 95%  >30 Last 60 mins 15 Basic / Advanced
 Average number of clientsconnected  > 80%    >0 Last 30 mins 10 Advanced
 Average CPU Percent Processor Time  >= 95%   >0 Last 30 mins 15 Advanced
 Average Used Memory  > 70%   >30 Last 60 mins 10 Advanced

 

Azure Application Gateway:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 Expiration date of SSL/TLS certificates bound to the listener (HTTPS) < 7 days before expiration date  - - - Basic / Advanced

 

SearchStax (SOLR) Server:

Alert Threshold
 CPU Usage  > 80%
 JVM Heap Memory  > 80%
 Disk space  > 80%
 Search metrics:
 Average time/request   > 1 min
 Timeouts  >10
 Errors  > 10
 Indexing metrics:
 Average time/request   > 1 min
 Timeouts  > 10
 Errors  > 10

 

IMPORTANT NOTE: The monitoring package does not yet support the following deployment types:
Sitecore Single topologies: XP0, XM0, XDB0.

Monitoring rules are set up for all Sitecore Managed Cloud Standard environments. For production environments, the Sitecore Managed Cloud team actively triages each alert and escalates incidents as appropriate. For non-production environments, customers can choose to respond as they prefer, but the Sitecore Managed Cloud team does not actively triage.