Sitecore Managed Cloud Standard — monitoring metrics


Overview

This article provides a detailed list of default metrics monitored by the Sitecore Cloud Operations team for all Managed Cloud customers. More metrics might be included in future releases.

For more information about the Managed Cloud Standard monitoring description, refer to the service aspects article.

Importance of Monitoring and Cloud Technical Contacts in Sitecore Managed Cloud Standard

The Sitecore Managed Cloud team communicates to the designated Customer Technical Contact on all matters related to alerts, availability, and maintenance. By default, this is defined in the "Sitecore Customer Order" section of the Managed Cloud contract:

 Customer Technical Contact Name:  {name of contact}
 Customer Technical Contact Email:  {email of contact}


This contact list can be one or more recipients and is managed through the Sitecore account team. Customers are discouraged from fully delegating this Technical Contact responsibility to a partner or third party because it can limit visibility to important system-wide notifications. 

Monitoring In Managed Cloud

Sitecore Managed Cloud comes with a Monitoring package starting from all new environments activated after May 2019. The full list of included monitored metrics is highlighted in the following tables.

Application Insight:

Rules  Threshold  Breaches Period Frequency
(Minutes)
Monitoring
Plan
 Daily cap Reached - > 0 - -  Basic / Advanced 

 

Azure Web Apps:

Rules  Threshold  Breaches Period Frequency
(Minutes)
Monitoring
Plan
 HTTP 5XX response  > 10 count > 0  Last 60 mins 5  Basic / Advanced 
 Platform Availability KeepAlive.aspx  > 3 failed regions > 0  5 mins 5 Basic / Advanced
 Average page response time  > 30 secs > 0  Last 30 mins 5 Advanced
 CD and CM backup issue - > 0  - - Advanced
Health Check health (for 9.3.0 and higher releases)  > 30 secs > 0  Last 30 mins 5 Advanced

 

App Service Plan:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 CPU average  > 95%   > 30  Last 60 mins  10  Basic / Advanced 
 Memory average  > 95%   > 30  Last 60 mins 10  Basic / Advanced 
 File storage usage  > 80%   > 0  Last 1 day 1440  Advanced 

 

Azure SQL Database:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 DTU average  > 95%  > 30 Last 60 mins 5  Basic / Advanced
 CPU average  > 95%  > 30 Last 60 mins 10 Basic / Advanced
 Storage utilization  > 75%  > 30 Last 60 mins 15 Basic / Advanced

 DATA IO average  > 95%  > 30 Last 60 mins 15 Basic / Advanced

 LOG IO average  > 95%  > 30 Last 60 mins 15 Basic / Advanced

 Concurrent Workers (requests)  > 95%  > 30 Last 60 mins 15 Basic / Advanced

 Concurrent sessions supported by the DB tier  > 95%  > 30 Last 60 mins 10 Advanced

 Number of the failed database connections  > 5 count  > 14 Last 60 mins 10 Advanced

 Average In-Memory OLTP storage  > 95%  > 14 Last 60 mins 15 Advanced

 

Azure Search Service:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 Throttled queries percent  > 30% >30 Last 60 mins 5 Basic / Advanced
 Average Search Query latency  > 10 secs >0 Last 30 mins 10 Advanced
 Search service response HTTP status code of 503  >= 50 >0 Last 15 mins 10 Advanced

 

Azure Redis Cache:

Rules Threshold Breaches Period Frequency
(Minutes)
Monitoring
Plan
 Server load  > 95%  >30 Last 60 mins 15 Basic / Advanced
 Average number of clientsconnected  > 80%    >0 Last 30 mins 10 Advanced
 Average CPU Percent Processor Time  >= 95%   >0 Last 30 mins 15 Advanced
 Average Used Memory  > 70%   >30 Last 60 mins 10 Advanced

 

SearchStax (SOLR) Server:

Alert Threshold
CPU Usage  > 80%
JVM Heap Memory  > 80%
Disk space  > 80%
 Search metrics:
Average time/request   > 1 min
Timeouts  >10
Errors  > 10
 Indexing metrics:
Average time/request   > 1 min
Timeouts  > 10
Errors  > 10

 

Mongo Server:

Alert Threshold
Availability status  -
CPU Usage  > 90%
Storage space used  > 90%
Page Faults  > 10
Replication set rollback on failover    -


IMPORTANT NOTE:
The monitoring package does not yet support the following deployment types:
Sitecore single topologies: xP0, xM0, xDB0.

Monitoring rules are set up for all Sitecore Managed Cloud Standard environments. For production environments, the Sitecore Managed Cloud team actively triages each alert and escalates incidents as appropriate. For non-production environments, customers can choose to respond as they prefer, but the Sitecore Managed Cloud team does not actively triage. If a customer would like to receive non-production alerts for Solr, hosted via SearchStax, this can be requested in a Support Case -- otherwise, there will be no alerting for non-production Solr components.