This article provides a detailed list of default metrics monitored by the Sitecore Cloud Operations team for all Managed Cloud customers. More metrics might be included in future releases.
For more information about the Managed Cloud Standard monitoring description, refer to the service aspects article.
The Sitecore Managed Cloud team communicates with the designated Customer Technical Contact on all matters related to alerts, availability, and maintenance. By default, this is defined in the Sitecore Customer Order section of the Managed Cloud contract:
Customer Technical Contact Name: | {name of contact} |
Customer Technical Contact Email: | {email of contact} |
This contact list can be one or more recipients and is managed through the Sitecore account team. Customers are discouraged from fully delegating this Technical Contact responsibility to a partner, or third party, because it can limit visibility to important system-wide notifications.
Sitecore Managed Cloud comes with a Monitoring package starting from all new environments activated after May 2021. The full list of included monitored metrics is highlighted in the following tables.
Application Insights:
Rules | Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
Daily cap Reached | - | > 0 | - | - | Basic / Advanced |
Azure Web Apps:
Rules | Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
HTTP 5XX response* | > 10 count | > 0 | Last 60 mins | 15 | Basic / Advanced |
Platform Availability KeepAlive.aspx | > 3 failed regions | > 0 | 5 mins | 5 | Basic / Advanced |
Average page response time | > 30 secs | > 0 | Last 30 mins | 5 | Advanced |
CD and CM backup issue | - | > 0 | - | - | Advanced |
Health Check health (for 9.3.0 and later releases) | > 30 secs | > 0 | Last 30 mins | 5 | Advanced |
Expiration date of SSL/TLS certificates bound to the webapp application | < 7 days before expiration date| | - | - | - | Basic / Advanced |
* Only fire once per condition being met in 8 hours.
App Service Plan:
Rules | Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
CPU average | > 95% | > 30 | Last 60 mins | 10 | Basic / Advanced |
Memory average | > 95% | > 30 | Last 60 mins | 10 | Basic / Advanced |
File storage usage | > 80% | > 0 | Last 1 day | 1440 | Advanced |
Azure SQL Database:
Rules | Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
DTU average | > 95% | > 30 | Last 60 mins | 5 | Basic / Advanced |
Storage utilization | > 75% | > 30 | Last 60 mins | 15 | Basic / Advanced |
Concurrent Workers (requests) | > 95% | > 30 | Last 60 mins | 15 | Basic / Advanced |
Number of the failed database connections | > 5 count | > 14 | Last 60 mins | 10 | Advanced |
Azure Search Service:
Rules | Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
Throttled queries percent | > 30% | >30 | Last 60 mins | 5 | Basic / Advanced |
Average Search Query latency | > 10 secs | >0 | Last 30 mins | 10 | Advanced |
Search service response HTTP status code 503 | >= 50 | >0 | Last 15 mins | 10 | Advanced |
Azure Redis Cache:
Rules | Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
Server load | > 95% | >30 | Last 60 mins | 15 | Basic / Advanced |
Average number of clientsconnected | > 80% | >0 | Last 30 mins | 10 | Advanced |
Average CPU Percent Processor Time | >= 95% | >0 | Last 30 mins | 15 | Advanced |
Average Used Memory | > 70% | >30 | Last 60 mins | 10 | Advanced |
Azure Application Gateway:
Rules | Threshold | Breaches | Period | Frequency (Minutes) |
Monitoring Plan |
Expiration date of SSL/TLS certificates bound to the listener (HTTPS) | < 7 days before expiration date | - | - | - | Basic / Advanced |
SearchStax (SOLR) Server:
Alert | Threshold | ||
CPU Usage | > 80% | ||
JVM Heap Memory | > 80% | ||
Disk space | > 80% | ||
Search metrics: | |||
Average time/request | > 1 min | ||
Timeouts | >10 | ||
Errors | > 10 | ||
Indexing metrics: | |||
Average time/request | > 1 min | ||
Timeouts | > 10 | ||
Errors | > 10 |
IMPORTANT NOTE: The monitoring package does not yet support the following deployment types:
Sitecore Single topologies: XP0, XM0, XDB0.
Monitoring rules are set up for all Sitecore Managed Cloud Standard environments. For production environments, the Sitecore Managed Cloud team actively triages each alert and escalates incidents as appropriate. For non-production environments, customers can choose to respond as they prefer, but the Sitecore Managed Cloud team does not actively triage.