Description

The Exclude robots functionality in Sitecore Analytics allows you to add certain IP addresses to the exclude list using the Sitecore.Analytics.ExcludeRobots.config file. Requests from these addresses are not tracked by Sitecore Analytics.

However, when the Analytics.ForwardedRequestHttpHeader setting is enabled, for example, when using proxy servers or load balancers, incoming requests might not be properly filtered according to the IP exclude list.

Solution

To add support for the Analytics.ForwardedRequestHttpHeader setting to include the Exclude robots functionality, apply the patch compatible with the affected product version to the CD server:

• Upgrade Sitecore XP instance to 10.0 Initial Release (recommended).
• For Sitecore CMS 6.6 — 7.2:
  1. Download and copy the Sitecore.Support.379609.dll file into the \bin folder.
     
  2. Download and copy the Sitecore.Support.379609.config file into the \App_Config\Include folder.
• For Sitecore XP 7.5 — 9.0.2:
  1. Download and copy the Sitecore.Support.379609.dll file into the \bin folder.
  2. Download and copy the Sitecore.Support.379609.xDB.config file into the \App_Config\Include folder.
• To get a solution for other releases, contact Sitecore Support.