Description

The issue might appear when viewing contacts in the Experience Profile. The An error has occurred message is displayed and the following error occurs in log records:

ERROR Profile data can not be shown for this visitor. Contact the system administrator.
Exception: System.ApplicationException
Message: Profile data can not be shown for this visitor. Contact the system administrator.
Source: Sitecore.Cintel
at Sitecore.Cintel.Reporting.Contact.ProfileInfo.Processors.FindBestPatternMatchAndApplyToProfileInfo.ApplyPatternToOneProfile(ReportProcessorArgs args, DataRow profileRow)
at Sitecore.Cintel.Reporting.Contact.ProfileInfo.Processors.FindBestPatternMatchAndApplyToProfileInfo.ApplyPatternsToResultTable(ReportProcessorArgs args, DataTable resultTable)
at (Object , Object[] )
at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
at Sitecore.Cintel.Reporting.PipelineViewProvider.GenerateContactView(ViewParameters viewParameters)
at Sitecore.Cintel.Endpoint.IntelController.Get(ViewParameters viewParams, Guid contactId, String viewId, String id)

Solution

To resolve the issue, consider one of the following options:

• Upgrade Sitecore XP instance to Sitecore XP 9.1.0 or later.
• Download and install the patch compatible with the affected product version found on this page:
  
  • For Sitecore XP 9.0.2: https://github.com/SitecoreSupport/Sitecore.Support.139548/releases/tag/9.0.2.0
  • For Sitecore XP 9.0.1: https://github.com/SitecoreSupport/Sitecore.Support.139548/releases/tag/9.0.1.0
  • For Sitecore XP 8.2.x versions: https://github.com/SitecoreSupport/Sitecore.Support.139548/releases/tag/8.2.2.1