Sitecore Managed Cloud Standard (MCS) – PaaS 1.0 Supported technologies


Sitecore Managed Cloud service provides a high degree of flexibility by opening up the environment for further application customizations (Sitecore) and infrastructure topology customization. Partners and customers can extend and maintain an entire Sitecore solution under a single Azure subscription, even if extra components required by the specific solution are not included in the default topologies.

Even though additional infrastructure entities might not be part of standard topologies, Sitecore aims to provide sufficient support coverage for the entire environment. Different Azure resources are supported (in accordance with Sitecore’s support obligations in the customer’s Managed Cloud subscription) according to one of the following models, described in the table that follows:

Note that the current article covers supportability of Azure resources that are used in solutions deployed in Sitecore Managed Cloud. Support coverage for other deployment types is covered by Sitecore Compatibility guide.

Service Coverage

Aspect Full Support Limited Support Out of Scope

Aggregated billing in scope of pre-paid monthly cap

- -

Ability to provision and host resources under the same Azure subscription

- -

Availability SLA applied

- -

Assistance with errors occurring on resources provisioning

Sitecore & Microsoft specialists Sitecore & Microsoft specialists -

Production Incidents – infrastructural support to resolve Sitecore application availability issue

Sitecore & Microsoft specialists Microsoft specialists only -

Continuous monitoring of related resources (see monitoring scope for details)

Sitecore & Microsoft specialists - -

Assistance with advanced configuration and architecture design

Sitecore & Microsoft specialists - -

Services Table

Any item not shown in the following table is automatically considered Out of Scope. The resources listed in the table are supported only within the Azure Data Centers reflected in the Compatibility Table. The same resources in other data centers are considered Out of Scope.

Azure Infrastructure Entity Full Support Limited Support
Azure App Service  
Azure SQL  
Azure Redis Cache  
Azure Storage  
Azure Traffic Manager  
Azure Virtual Network  
Azure Virtual Machines  
Azure Managed Disks  
Azure API Management  
Azure Application Gateway  
Azure CDN (Standard Microsoft Azure CDN Product)    
Azure WAF (Web Application Firewall)   ✓ [2]
Azure Front Door    
Azure Log Analytics  
Azure Application Insights  

3rd Party managed software bundled with Managed Cloud

SOLR via SearchStax



SOLR via Azure VM Stand-alone


Azure Integrations

Azure Web Apps w/ Github


Azure Web Apps w/ Azure DNS


Azure Web Apps w/ Azure SSL certificates