Sitecore uses its affiliates and a range of third-party Subprocessors to assist it in providing the Services (as described in the Agreement). This includes product-specific third-party Subprocessors and support-related Subprocessors.
The Subprocessors set out below are product-specific third-party Subprocessors, who provide cloud hosting services; application Processing services; database services; email sending/tracking services; as well as incident tracking, response, diagnosis, and resolution services in the form of Platform DXP and SaaS DXP products.
Managed Cloud (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Cloudflare*** | Web performance and security services | San Francisco, California |
| Elastic | Observability and Security Services | San Francisco, California |
| Microsoft | Cloud Service Provider | Redmond, Washington |
| Rackspace* | Premium Support services | San Antonio, Texas |
| SearchStax** | Search Services | Manhattan Beach, California |
| Vercel | Cloud platform | San Francisco, California |
| * | Used for Sitecore XP and XC version 9 and above where Premium Support is purchased under the relevant Order for Services. |
| ** | Used for Sitecore XP and XC versions 9 and above where purchased under the relevant Order for Services. |
| *** | Used for Sitecore Managed Cloud where purchased under the relevant Order for Services. |
EXM (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Message Systems (Sparkpost) | Email Delivery Services | Columbia, Maryland |
Sitecore’s various SaaS DXP products are further categorized according to the functionalities and services they provide, namely under (i) Content Cloud, (ii) Engagement Cloud and (iii) Commerce Cloud.
Sitecore SaaS DXP Common Subprocessors
| Entity Name | Description of the performance | Corporate Location |
| Auth0 | Authentication Tool | Seattle, Washington |
| Elastic | Observability and Security Services | San Francisco, California |
| Microsoft | Microsoft Azure Services | Redmond, Washington |
| Microsoft (Azure Open AI) | Generative AI Services | Redmond, Washington |
Sitecore Content Hub (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Cloudflare+ | Web performance and security services | San Francisco, California |
| SendGrid | Email Delivery Services | Denver, Colorado |
+ Used for Sitecore Content Hub where purchased under the relevant Order for Services.
Sitecore XM Cloud (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Confluent | Real-time Data Management | Mountain View, California |
| HTMLtoImage** | Thumbnail Rendition | Leeds, England |
| Imgix** | Image Management | San Francisco, California |
| SearchStax | Search Services | Manhattan Beach, California |
| Uploadcare** | File Upload Management | Wilmington, Delaware |
| Vercel* | Frontend Cloud Platform | San Francisco, California |
* Used for Sitecore XM Cloud where purchased under the relevant Order for Services.
** Used for Sitecore XM Cloud Forms
Sitecore Content Hub One (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Cloudflare* | Web performance and security services | San Francisco, California |
*Experience Edge is bundled with Content Hub ONE
Sitecore Search (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Confluent Kafka | Cloud Service Provider | Mountain View, California |
| MongoDB Atlas | Cloud Service Provider | New York, New York |
| Snowflake | Data Warehouse | Bozeman, Montana |
Sitecore Experience Edge (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Cloudflare* | Web Performance and Security Services | San Francisco, California |
* Used for Sitecore Experience Edge where purchased under the relevant Order for Services.
XM Cloud Plus (if applicable)
XM Cloud Plus is a bundled set of products comprising XM Cloud, Search, CDP, Personalize, Connect and Content Hub ONE.
Sitecore CDP (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Cloudflare++ | Web performance and security services | San Francisco, California |
++ Used for Sitecore CDP where purchased under the relevant Order for Services.
Sitecore Personalize (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Cloudflare+++ | Web performance and security services | San Francisco, California |
+++ Used for Sitecore Personalize where purchased under the relevant Order for Services.
Sitecore Send (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Leaseweb | Website Infrastructure Hosting Provider | The Netherlands |
Sitecore Connect (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Workato | Integration and workflow automation | San Francisco, California |
Sitecore OrderCloud (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Elastic | Observability and Security Services | San Francisco, California |
| Microsoft | Cloud Service Provider | Redmond, Washington |
| Vercel* | Cloud platform | San Francisco, California |
Sitecore Discover (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Confluent Kafka | Cloud Service Provider | Mountain View, California |
| MongoDB Atlas | Cloud Service Provider | New York, New York |
| Snowflake | Data Warehouse | Bozeman, Montana |
The Subprocessors set out below are support-related third-party Subprocessors, who provide customer relations performance and data visualization services for the enhancement of Sitecore’s support experience.
Support-related Subprocessors (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Gainsight | Customer Relations Performance | San Francisco, California |
| Microsoft (Azure Open AI) | Customer Relations Performance | Redmond, Washington |
| Microsoft (Power BI) | Data Visualization | Redmond, Washington |
| Okta | User Authentication Provider | San Francisco, California |
| Salesforce | Customer Relations Performance | San Francisco, California |
| ServiceNow | Customer Relations Performance | Santa Clara, California |