Sitecore uses its affiliates and a range of third-party Subprocessors to assist it in providing the Services (as described in the Agreement). These Subprocessors set out below provide cloud hosting services; application processing services; database services; email sending/tracking services; as well as incident tracking, response, diagnosis, and resolution services.
Managed Cloud (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Microsoft | Cloud Service Provider | Redmond, Washington |
| Rackspace* | Premium Support services | San Antonio, Texas |
| SearchStax** | Search Services | Manhattan Beach, California |
| Cloudflare*** | Web performance and security services | San Francisco, California |
| Vercel*** | Cloud platform | San Francisco, California |
| * | Used for Sitecore XP and XC version 9 and above where Premium Support is purchased under the relevant Order for Services. |
| ** | Used for Sitecore XP and XC versions 9 and above where purchased under the relevant Order for Services. |
| *** | Used for Sitecore Managed Cloud where purchased under the relevant Order for Services. |
EXM (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Message Systems (Sparkpost) | Email Delivery Services | Columbia, Maryland |
Sitecore Content Hub (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| SendGrid | Email Delivery Services | Denver, Colorado |
| Microsoft | Microsoft Azure services | Redmond, Washington |
| Cloudflare+ | Web performance and security services | San Francisco, California |
+ Used for Sitecore Content Hub where purchased under the relevant Order for Services.
Sitecore Discover and Sitecore Search (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Confluent Kafka | Cloud Service Provider | Mountain View, California |
| MongoDB Atlas | Cloud Service Provider | New York, New York |
| Snowflake | Data Warehouse | Bozeman, Montana |
Sitecore Send (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Microsoft | Cloud Service Provider | Redmond, Washington |
| AWS | Cloud Service Provider | Seattle, Washington |
| Leaseweb | Website Infrastructure Hosting Provider | The Netherlands |
Sitecore AI (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Microsoft | Microsoft Azure services (Including Databricks/Spark Model Training) |
Redmond, Washington |
Sitecore CDP (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Cloudflare++ | Web performance and security services | San Francisco, California |
++ Used for Sitecore CDP where purchased under the relevant Order for Services.
Sitecore OrderCloud (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Microsoft | Cloud Service Provider | Redmond, Washington |
| Vercel* | Cloud platform | San Francisco, California |
* Used for Sitecore OrderCloud where purchased under the relevant Order for Services.
Sitecore Personalize (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| AWS | Cloud Service Provider | Seattle, Washington |
| Cloudflare+++ | Web performance and security services | San Francisco, California |
+++ Used for Sitecore Personalize where purchased under the relevant Order for Services.
Sitecore Experience Manager (XM) Cloud (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Microsoft | Cloud Service Provider | Redmond, Washington |
| Vercel* | Frontend Cloud Platform | San Francisco, California |
| Auth0 | Authentication Tool | Seattle, Washington |
| SearchStax | Search Services | Manhattan Beach, California |
| Confluent | Real-time Data Management | Mountain View, California |
| AWS | Cloud Service Provider | Seattle, Washington |
* Used for Sitecore XM Cloud where purchased under the relevant Order for Services.
Sitecore Experience Edge (if applicable)
| Entity Name | Description of the performance | Corporate Location |
| Microsoft | Cloud Service Provider | Redmond, Washington |
| Cloudflare* | Web Performance and Security Services | San Francisco, California |
| Vercel* | Cloud Platform | San Francisco, California |
* Used for Sitecore Experience Edge where purchased under the relevant Order for Services.