Request a Sitecore Cloud subscription termination


This article describes the process of initiating termination of Sitecore Cloud subscriptions. This applies to all versions of Sitecore App Center.

To trigger the termination process:

  1. Using the following table, find the Sitecore Cloud product that you want to submit a termination request for, and download the relevant termination form.
  2. Fill out the form.
  3. Send the completed form to one of the following addresses, based on your region:

Terms of service

Customers are encouraged to review their contract for cancellation details. For example, Sitecore might have no obligation to retain customer data beyond a limited time period after the termination. This means Sitecore removes all Sitecore Cloud resources after the defined period of time. Any migration assistance is defined in the Service Catalogs (Managed Cloud service catalog, xDB Cloud service catalog).

Further help

For any questions regarding the termination process, contact your regional Sitecore representative. Information about your local Sitecore office is available at

Sitecore Cloud Products

Product Description Termination Form
Managed Cloud Sitecore managed offering for hosting of the Sitecore XP/XM/xDB/XC solution in Azure PaaS cloud. Official Documentation.

 Download form

EXM Delivery Cloud Managed message transfer agent (MTA) option integrated into Sitecore Email Experience Manager providing high-performance dispatching and deliverability. Official Documentation.

 Download form

xDB Cloud 1.0–2.0 Previous generation offering for hosting Sitecore xDB components such as MongoDB, Contacts index, Processing, and so on, in Sitecore XP 8.2 or earlier. Official Documentation.

 Download form