Sitecore Managed Cloud provides customers with a managed cloud experience. You can read more about all the capabilities that the service offers, including the entire service catalog, on the Sitecore Documentation website. The following table represents the scope of the service aspects currently available for Sitecore Managed Cloud Standard on a request basis. As the service evolves, the set of available service requests changes as well. A lot of services are initiated on the Sitecore Support Portal. For information on how to use the Portal, see the article How to use the Sitecore Support Portal.
| Service request item | Description | Method | Estimated resolution time |
| Sitecore Managed Cloud Activation | Customers can request the Sitecore Managed Cloud subscription. | Contact Sitecore's regional office | N/A |
| Sitecore Managed Cloud Termination | Customers can request termination of the Sitecore Managed Cloud subscription. | Read more here | N/A |
| Create New Environment | Customers can request creating a new xM, xDB, or XP Cloud set according to the purchased tier. | Create a service request via Support Portal [2] | 3 business days |
| Delete Existing Environment | Customers can delete a particular xM, xDB, or XP Cloud set. | Create a service request via Support Portal [2] | 3 business days |
| Reset Existing Environment | Customers can request resetting a particular Managed Cloud set to start from scratch. | Create a service request via Support Portal [2] | 3 business days |
| Manage Azure Access | Customers can request access to various Managed Cloud resources. For more details, refer to KB1002057. | Create a service request via Support Portal [2]. See Access Policy for available access types. | 3 business days |
| Get access to Consumption Application | Customers can request that additional users be authorized to view Managed Cloud consumption data. | Contact Sitecore's regional office | N/A |
| Get detailed consumption report | Customers can request the on-demand detailed extraction of the Azure consumption generated by their Managed Cloud set(s). | Create a service request via Support Portal [2] | 3 business days |
| Update/Replace Client (SSL) certificate [1] | Customers can request replacing the Client certificate for Managed Cloud XP/xDB deployment with their own certificate. Certificate requirements are described in the Installation Guide. | Create a service request via Support Portal [2] | 3 business days |
| Backup Schedule for Azure SQL databases | Customers can request the configuration of a specific backup schedule for Azure SQL databases in Sitecore Managed Cloud deployment. Check the request forms here. | Create a service request via Support Portal [2] | 3 business days |
| Restore Azure SQL databases | Customers can request restoring Azure SQL databases. | Create a service request via Support Portal [2] | 3 business days |
| Backup Schedule for Azure App Services |
Customers can request the configuration of a specific backup schedule for Azure App services in Sitecore Managed Cloud deployment. Check the request forms here. Note: Content Delivery (CD) and Content Management (CM) role backups are created automatically once per day with 7-day retention. | Create a service request via Support Portal [2] | 3 business days |
| Restore Azure App Services | Customers can request restoring Azure App Services. | Create a service request via Support Portal [2] | 3 business days |
| Setup Web Application Firewall (WAF) | Customers can request that Web Application Firewall (WAF) be set up for an existing Managed Cloud deployment. A valid SSL certificate is required. More details can be found here. | Create a service request via Support Portal [2] | 2 business days |
| Update/Replace License | Customers can request updating/replacing the Sitecore License for their existing Managed Cloud environment. | Create a service request via Support Portal [2] | 2 business days |
| Scale up/down Managed Cloud | Customers can request scaling up/down a single resource or the entire resource group in their existing Managed Cloud environment. | Create a service request via Support Portal [2] Read more here. | 3 business days |
| Disaster Recovery | Customers can request that Disaster Recovery be set up for an existing or a new Managed Cloud deployment. More details can be found here. | Create a service request via Support Portal [2] | 3 business days |
| Switch search provider from Azure Search to Solr | Customers can request switching the existing Managed Cloud deployment from Azure Search to the Solr search provider. | Create a service request via Support Portal [2] | 2 business days |
| Register new Resource Provider | Customers can request that a new Resource Provider be registered in their existing Azure Subscription. | Create a service request via Support Portal [2] | 2 business days |
| Migrate WAF v1 to WAF v2 | Customers can request the migration of the existing WAF v1 to WAF v2. | Create a service request via Support Portal [2] | 2 business days |
| Set up Azure Front Door | Customers can request that Azure Front Door be set up for an existing Managed Cloud deployment. For more details, refer to KB1003670. | Create a service request via Support Portal [2] | 3 business days |
| Set up CDN | Customers can request that CDN be set up for an existing Managed Cloud deployment. For more details, refer to KB1003670. | Create a service request via Support Portal [2] | 2 business days |
| Set up SQL Maintenance Plan | Customer may request that SQL Maintenance Plan be set up for an existing Managed Cloud deployment. | Create a service request via Support Portal [2] | 2 business days |
| Temporary disabling alerts in Azure | Customers can request that Sitecore Managed Cloud alerts in Azure be temporarily disabled. For more details, refer to KB1000581. | Create a service request via Support Portal [2] | 2 business days |
| Import Certificate to Web App from Key Vault |
Customers can request the import of the SSL Certificate from Azure Key Vault to Azure Web App. | Create a service request via Support Portal [2] | N/A |
| Azure Telemetry Dashboard |
Customers can request that an Azure telemetry dashboard be created to provide metric overview of the key Azure services. The dashboard provides metrics for the past 7 days. | Create a service request via Support Portal [2] | N/A |
| Enable application performance monitoring with Application Map |
Customers can request enabling Application Performance Monitoring with Application Map in Azure. | Create a service request via Support Portal [2] | 3 business days |
| Azure SQL Database Export to storage account |
Customers can request the export of Azure SQL Database to a storage account. For more details, refer to KB1003807. | Create a service request via Support Portal [2] | N/A |
| Azure SQL Database Export/Import |
Customers can request the export or import of Azure SQL Database. | Create a service request via Support Portal [2] | N/A |
| Upgrade Solr Version |
Customers can request upgrading the Solr version. | Create a service request via Support Portal [2] | 2 business days |
| Setup Local Network Gateway |
Customers can request the setup of Local Network Gateway. | Create a service request via Support Portal [2] | N/A |
| Create New Resource Group |
Customers can request that a new resource group be created. | Create a service request via Support Portal [2] | 3 business days |
| DDoS IP protection for Managed Cloud Standard |
Customers can request DDoS IP protection. | Create a service request via Support Portal [2] | 3 business days |
| Remove Web Application Firewall (WAF) |
Customers can request that WAF be removed. For more details, refer to KB1003684. | Create a service request via Support Portal [2] | N/A |
| Solr Server Reboot |
Customers can request to view the current status of Solr server virtual machines, start a stopped Solr server virtual machine, or stop a running Solr server virtual machine in their Managed Cloud environment. | Create a service request via Support Portal [2] | 1 business day |
Notes: