Sitecore Managed Cloud Standard – service catalog on-demand requests


Service Requests

Sitecore Managed Cloud provides customers with managed cloud experience. You can read more about all the capabilities that the service offers, including the entire service catalog, on the Sitecore Documentation portal. The following table presents the scope of the service aspects currently available for Sitecore Managed Cloud Standard on a request basis. As the service evolves, the set of available service requests changes as well. A lot of services are initiated by contacting the Sitecore Support Portal. For information on how to use the portal, see the How to use the Sitecore Support Portal article.

Service request item Description Method Estimated resolution time
Sitecore Managed Cloud Activation Customers can request Sitecore Managed Cloud subscription. Contact Sitecore regional office. N/A
Sitecore Managed Cloud Termination Customers can request termination of Sitecore Managed Cloud subscription. Read more here. N/A
Create New Environment Customers can request to create a new xM, xDB, or XP Cloud set according to the purchased tier. Contact Sitecore Support Portal.
See details here.
3 business days
Delete Existing Environment Customers can delete a particular xM, xDB, or XP Cloud set. Contact Sitecore Support Portal. 3 business days
Reset Existing Environment Customers can request to reset a particular Managed Cloud set to start from scratch. Contact Sitecore Support Portal. 3 business days
 Create Additional Managed Environment for Migration Customers can request to create a temporary (6 month) additional Cloud Set for migration purposes. Contact Sitecore Support Portal.  3 business days 
Get Managed Cloud Access Customers can request access to various Managed Cloud resources. For more details, refer to KB1002057. Contact Sitecore Support Portal.
See Access Policy for available access types.
3 business days
Get access to Consumption Application Customers can request additional users to be authorized to view Managed Cloud consumption data. Contact Sitecore regional office. N/A
Get detailed consumption report Customers can request on-demand detailed extraction of the Azure consumption generated by their Managed Cloud set(s). Contact Sitecore Support Portal. 3 business days
Migrate to
Managed Cloud xDB
from xDB Cloud
Migrate an existing xDB Cloud set from xDB Cloud 1.0 and 2.0 to Managed Cloud xDB. Contact Sitecore Support Portal.
Read more here.
5 business days
Update/Replace Client (SSL) certificate Customers can request to replace the Client certificate for Managed Cloud XP/xDB deployment with their own certificate. Certificate requirements are described in the Installation Guide. Contact Sitecore Support Portal. 3 business days
Restrict/Whitelist access to MongoDB Customers can request IP whitelisting to restrict access to MongoDB. Contact Sitecore Support Portal. 3 business days
Backup Schedule for Azure SQL databases Customers can request a configuration of a specific backup schedule for Azure SQL databases in Sitecore Managed Cloud deployment. Check request forms here. Contact Sitecore Support Portal. 3 business days
Restore Azure SQL databases Customers can request a restore of Azure SQL databases. Contact Sitecore Support Portal. 3 business days
Backup Schedule for Azure App Services

Customers can request a configuration of a specific backup schedule for Azure App services in Sitecore Managed Cloud deployment. Check request forms here.

Note: Content Delivery (CD) and Content Management (CM) role backups are created automatically once per day with 7-day retention.
Only for Production environment.

Contact Sitecore Support Portal. 3 business days
Restore Azure App Services Customers can request a restore of Azure App Services. Contact Sitecore Support Portal. 3 business days
Setup Web Application Firewall (WAF) Customers can request to set up Web Application Firewall (WAF) for an existing Managed Cloud deployment. A valid SSL certificate is required. More details can be found here. Contact Sitecore Support Portal. 2 business days
Update/Replace License Customers can request updating/replacing the Sitecore License to their existing Managed Cloud environment. Contact Sitecore Support Portal. 2 business days
Scale up/down Managed Cloud Customers can request the scaling up/down of a single resource or the entire resource group of their existing Managed Cloud environment. Contact Sitecore Support Portal.
Read more here.
3 business days
Disaster Recovery Customers can request to set up Disaster Recovery for an existing or a new Managed Cloud deployment. More details can be found here. Contact Sitecore Support Portal. 3 business days
Switch search provider from Azure Search to Solr Customers can request to switch the existing Managed Cloud deployment from Azure Search to Solr search provider. Contact Sitecore Support Portal. 2 business days
Register new Resource Provider Customers can request to register a new Resource Provider in their existing Azure Subscription.  Contact
Sitecore Support Portal.
2 business days
Migrate WAF v1 to WAF v2 Customers can request to migrate the existing WAF v1 to WAF v2. Contact
Sitecore Support Portal.
2 business days
 Set up Azure Front Door Customers can request to set up Azure Front Door for an existing Managed Cloud deployment.  Contact
Sitecore Support Portal.
3 business days 
 Set up CDN Customers can request to set up CDN for an existing Managed Cloud deployment.   Contact
Sitecore Support Portal.
2 business days 
Set up SQL Maintenance Plan Customer may request to set up SQL maintenance plan for an existing Managed Cloud deployment. Contact
Sitecore Support Portal.
2 business days 
Temporary disabling alerts in Azure Customers can request disabling (temporary) Sitecore Managed Cloud alerts in Azure. For more details, refer to KB1000581. Contact
Sitecore Support Portal.
2 business days 


Note: Sitecore Support strives to achieve the provided resolution time estimates for most cases, but the final timeline can vary due to technical factors specific to each customer's environment. To evaluate the execution of a particular item, contact Sitecore Support in advance.