Sitecore Managed Cloud provides customers with a managed cloud experience. You can read more about all the capabilities that the service offers, including the entire service catalog, on the Sitecore Documentation portal. The following table presents the scope of the service aspects currently available for Sitecore Managed Cloud Standard on a request basis. As the service evolves, the set of available service requests changes as well. A lot of services are initiated by contacting the Sitecore Support Portal. For information on how to use the portal, see the How to use the Sitecore Support Portal article.
Service request item | Description | Method | Estimated resolution time |
Sitecore Managed Cloud Activation | Customers can request Sitecore Managed Cloud subscription. | Contact Sitecore regional office. | N/A |
Sitecore Managed Cloud Termination | Customers can request termination of Sitecore Managed Cloud subscription. | Read more here. | N/A |
Create New Environment | Customers can request to create a new xM, xDB, or XP Cloud set according to the purchased tier. | Contact Sitecore Support Portal. See details here. |
3 business days |
Delete Existing Environment | Customers can delete a particular xM, xDB, or XP Cloud set. | Contact Sitecore Support Portal. | 3 business days |
Reset Existing Environment | Customers can request to reset a particular Managed Cloud set to start from scratch. | Contact Sitecore Support Portal. | 3 business days |
Get Managed Cloud Access | Customers can request access to various Managed Cloud resources. For more details, refer to KB1002057. | Contact Sitecore Support Portal. See Access Policy for available access types. |
3 business days |
Get access to Consumption Application | Customers can request additional users to be authorized to view Managed Cloud consumption data. | Contact Sitecore regional office. | N/A |
Get detailed consumption report | Customers can request on-demand detailed extraction of the Azure consumption generated by their Managed Cloud set(s). | Contact Sitecore Support Portal. | 3 business days |
Update/Replace Client (SSL) certificate [1] | Customers can request to replace the Client certificate for Managed Cloud XP/xDB deployment with their own certificate. Certificate requirements are described in the Installation Guide. | Contact Sitecore Support Portal. | 3 business days |
Backup Schedule for Azure SQL databases | Customers can request a configuration of a specific backup schedule for Azure SQL databases in Sitecore Managed Cloud deployment. Check request forms here. | Contact Sitecore Support Portal. | 3 business days |
Restore Azure SQL databases | Customers can request a restore of Azure SQL databases. | Contact Sitecore Support Portal. | 3 business days |
Backup Schedule for Azure App Services |
Customers can request a configuration of a specific backup schedule for Azure App services in Sitecore Managed Cloud deployment. Check request forms here. Note: Content Delivery (CD) and Content Management (CM) role backups are created automatically once per day with 7-day retention. |
Contact Sitecore Support Portal. | 3 business days |
Restore Azure App Services | Customers can request a restore of Azure App Services. | Contact Sitecore Support Portal. | 3 business days |
Setup Web Application Firewall (WAF) | Customers can request to set up Web Application Firewall (WAF) for an existing Managed Cloud deployment. A valid SSL certificate is required. More details can be found here. | Contact Sitecore Support Portal. | 2 business days |
Update/Replace License | Customers can request updating/replacing the Sitecore License to their existing Managed Cloud environment. | Contact Sitecore Support Portal. | 2 business days |
Scale up/down Managed Cloud | Customers can request the scaling up/down of a single resource or the entire resource group of their existing Managed Cloud environment. | Contact Sitecore Support Portal. Read more here. |
3 business days |
Disaster Recovery | Customers can request to set up Disaster Recovery for an existing or a new Managed Cloud deployment. More details can be found here. | Contact Sitecore Support Portal. | 3 business days |
Switch search provider from Azure Search to Solr | Customers can request to switch the existing Managed Cloud deployment from Azure Search to Solr search provider. | Contact Sitecore Support Portal. | 2 business days |
Register new Resource Provider | Customers can request to register a new Resource Provider in their existing Azure Subscription. | Contact Sitecore Support Portal. |
2 business days |
Migrate WAF v1 to WAF v2 | Customers can request to migrate the existing WAF v1 to WAF v2. | Contact Sitecore Support Portal. |
2 business days |
Set up Azure Front Door | Customers can request to set up Azure Front Door for an existing Managed Cloud deployment. | Contact Sitecore Support Portal. |
3 business days |
Set up CDN | Customers can request to set up CDN for an existing Managed Cloud deployment. | Contact Sitecore Support Portal. |
2 business days |
Set up SQL Maintenance Plan | Customer may request to set up SQL maintenance plan for an existing Managed Cloud deployment. | Contact Sitecore Support Portal. |
2 business days |
Temporary disabling alerts in Azure | Customers can request disabling (temporary) Sitecore Managed Cloud alerts in Azure. For more details, refer to KB1000581. | Contact Sitecore Support Portal. |
2 business days |
Import Certificate to Web App from Key Vault |
Customers can request to import SSL Certificate from Azure Key Vault to Azure Web App. |
Contact Sitecore Support Portal. |
N/A |
Notes: