Description

Sitecore Commerce 8.2.1 has a compatibility problem with Windows 10 Fall Creators update (build 1709). After upgrading Windows to this version, you see the following exceptions when opening your Sitecore site or performing other operations related to the Commerce Server profile system:

[COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.]
 CommerceServer.Core.Interop.Profiles.ProfileServiceClass.Initialize(String sConfigStore, String sCatalog) +0
 CommerceServer.Core.Runtime.Profiles.ProfileContext..ctor(String profileServiceConnectionString, String providerConnectionString, String  ConnectionString, DebugContext debugContext) +808
 
[CommerceProfileSystemException: Failed to initialize profile service handle.]
 CommerceServer.Core.Runtime.Profiles.ProfileContext..ctor(String profileServiceConnectionString, String providerConnectionString, String bdaoConnectionString, DebugContext debugContext) +1385
 CommerceServer.Core.Runtime.CommerceContextFactory.CreateProfileContext() +939
 CommerceServer.Core.Runtime.CommerceContextFactory.get_ProfileContextSingleton() +116
 CommerceServer.Core.Runtime.Profiles.CommerceProfileModule.get_ModuleProfileContext() +129
 CommerceServer.Core.Runtime.Profiles.CommerceProfileModule.get_ProfileContext() +178
 Sitecore.Commerce.Connect.CommerceServer.Pipelines.CommerceProfileProcessor.Begin(CommerceProfileModule module) +25
 Sitecore.Commerce.Connect.CommerceServer.Pipelines.CommerceBaseModuleProcessor`1.BeginRequest(PipelineArgs args) +92
 Sitecore.Commerce.Connect.CommerceServer.Pipelines.CommerceBaseModuleProcessor`1.Init(PipelineArgs args) +176
 (Object , Object[] ) +74
 Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
 Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
 Sitecore.Nexus.Web.HttpModule.Application_Start() +288
 Sitecore.Nexus.Web.HttpModule.Init(HttpApplication app) +670
 System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +581
 System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +172
 System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +418
 System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +369
 
[HttpException (0x80004005): Failed to initialize profile service handle.]
 System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +534
 System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +111
 System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +718

Solution

To resolve the issue, consider one of the following options:

• Upgrade Sitecore XP instance to Sitecore Commerce 8.2.1 (Update-3) or later.
• For Sitecore Commerce 8.2.1, download and install the hotfix: SC Hotfix 34492-2 Commerce.CSCore 11.4.152.zip
  

  Be aware that the hotfix was built for a specific Sitecore Commerce version and must not be installed on other Sitecore Commerce versions or in combination with other hotfixes. In case any other hotfixes have already been installed on a certain Sitecore Commerce instance, send a request for a compatibility check to Sitecore Support.

  Note that installation instructions are in the readme.txt file inside the archive.

Notes

• After applying this hotfix, you might not be able to set values for the Use Encryption for Data property (the default is False) and the Network Library property (the default is empty) of the connection strings of your Profile system in Commerce Server. The default values are used for connections to Profile databases.
• All Sitecore Commerce 8.2.1 releases use the same version of the Commerce Server components, so this hotfix is applicable to all 8.2.1 releases.